At a Glance
- Tasks: Support clients with debt advice and manage your own caseload while learning from experienced advisers.
- Company: A specialist charity in London dedicated to helping those facing financial hardship.
- Benefits: £28,000 salary, 25 days leave, hybrid working, and comprehensive training.
- Other info: Join a supportive team with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives while building a rewarding career in debt advice.
- Qualifications: Empathy, strong communication skills, and a passion for helping others are essential.
The predicted salary is between 28000 - 28000 £ per year.
We're recruiting on behalf of a specialist London-based charity that supports people experiencing financial hardship through high-quality debt advice, money guidance and financial education services. This is an excellent opportunity for someone looking to build a career in debt advice and make a real difference to people's lives. You'll join a supportive and growing team and receive training and ongoing professional development to become a qualified Debt Adviser.
As a Trainee Debt Adviser, you'll develop the knowledge and skills needed to manage your own caseload while working towards recognised sector training requirements. Your responsibilities will include:
- Supporting clients through debt advice appointments and casework
- Gathering and analysing financial information to identify appropriate solutions
- Managing client enquiries and correspondence in a timely and professional manner
- Maintaining accurate and confidential case records using case management systems
- Providing tailored, client‑focused advice and signposting to additional support where appropriate
- Working towards weekly appointment and casework targets
- Supporting the delivery and promotion of money guidance workshops and other services
- Contributing to research, evaluation and reporting activities
- Working collaboratively with colleagues and external organisations to achieve positive outcomes for clients
- Undertaking ongoing training and professional development to build your debt advice knowledge and skills
We're looking for someone who is empathetic, organised and passionate about helping others. You don't need to have worked as a Debt Adviser before, but you'll have excellent communication skills and the ability to learn quickly in a fast‑paced environment. You'll have:
- Experience working in a client‑facing or customer service role
- Excellent verbal and written communication skills
- Strong listening skills and a non‑judgemental approach when supporting people facing challenging circumstances
- Good numeracy and IT skills, including Microsoft Office
- The ability to manage competing priorities and work to deadlines
- Strong organisational and time‑management skills
- Excellent attention to detail and the ability to maintain accurate records
- A commitment to learning and continuous professional development
- An understanding of the importance of confidentiality, safeguarding and GDPR
- A genuine interest in supporting financially excluded and disadvantaged communities
- Experience working in an advice, community or charity setting would be advantageous but is not essential.
Benefits include:
- Salary of £28,000 per annum
- 25 days annual leave plus bank holidays
- An additional day on your birthday
- Additional annual leave awarded for each year of service, up to 35 days
- 3% employer pension contribution
- £200 home office equipment allowance
- Costco membership
- Employee Assistance Programme
- Hybrid and flexible working arrangements following successful probation
- Comprehensive training and ongoing professional development opportunities
Please note that occasional evening or weekend work may be required, with time off in lieu provided. This role is subject to an enhanced DBS check. This is a fantastic opportunity for someone looking to develop specialist skills in debt advice while making a meaningful impact within the charity sector.
Trainee Debt Adviser employer: HARRIS HILL
Harris Hill is an exceptional employer that values collaboration and inclusivity, making it a fantastic place for a Part-Time Administrator to thrive. With flexible working patterns and a commitment to employee growth, you will be part of a supportive team dedicated to impactful work in the charity sector. The vibrant office environment in Rugby, combined with opportunities for professional development, ensures that your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Debt Adviser
✨Join the Movement!
Get involved in local nonprofit events and volunteer opportunities. It's a great way to meet people in the social impact space and shows your commitment to the cause. Who knows, you might even stumble upon your next opportunity while lending a hand!
✨Leverage Uni Connections
Tap into your university’s career services or alumni network focused on social impact. They often have exclusive access to internships and trainee programmes in nonprofits. Plus, getting a referral can make your application stand out!
✨Showcase Your Passion
Create a personal project or blog that highlights your commitment to social issues. This could be anything from a research paper to an awareness campaign. Sharing this on platforms like social media can really boost your visibility in this field.
✨Be Proactive with Applications
Don’t just wait for openings—reach out to organisations directly, like HARRIS HILL. Express your interest in trainee roles; sometimes, they might have openings that aren’t formally advertised. And remember, we encourage applying through our website for any roles you're keen on!
We think you need these skills to ace Trainee Debt Adviser
Some tips for your application 🫡
Show Off Your Passion for Change:In your cover letter, we want to see your excitement for social impact! Discuss any projects, volunteer work, or personal experiences that have driven your commitment to making a difference. This is your time to shine and showcase why you're the perfect fit for the trainee role at HARRIS HILL.
Highlight Relevant Skills and Experiences:When crafting your CV, focus on any transferable skills or experiences that relate to nonprofits and social impact. Whether it’s teamwork from group projects or compassion from volunteering, make sure these are front and centre. This will help us see how you’ll contribute to HARRIS HILL’s mission.
Get Personal with Your Application:Don’t be shy! Use your application to share what motivates you to work in nonprofits. Whether it’s a specific cause or a personal story, let that passion shine through. This is your chance to make a memorable connection with us at HARRIS HILL.
Structure Matters for Clarity:As you put together your CV and cover letter, keep things clear and structured. Nonprofits value communication, so make it easy for us to read your application. Use headings, bullet points, and keep paragraphs short to grab our attention right away.
How to prepare for a job interview at HARRIS HILL
✨Show Your Heart for the Cause
In the nonprofit sector, passion matters! Speak genuinely about your motivations for wanting to work with HARRIS HILL. Share any past experiences—whether volunteer work or projects—that show your commitment to social impact. This gives us a chance to see how your values align with ours.
✨Highlight Transferable Skills
As a trainee, you might not have a wealth of experience, but that's okay! Make sure to highlight transferable skills that are relevant to social impact projects, such as communication, teamwork, or project management. Examples from group projects, school activities, or even personal interests can really make a difference.
✨Prepare for Scenario-Based Questions
You might be asked scenario-based interview questions specific to non-profit work, like handling resource constraints or galvanising community support. Practising how you'd approach these situations will help demonstrate your problem-solving skills and adaptability—both crucial in this field!
✨Know Your Impact Tools
Brush up on essential tools and methods used in nonprofits, like logic models or evaluation frameworks. Familiarising yourself with these concepts will not only impress the interviewers at HARRIS HILL but also help you speak more confidently about contributing to their projects.
