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- Tasks: Lead and innovate telemarketing campaigns to recruit and retain supporters for a children's charity.
- Company: Join an international charity dedicated to making a difference in children's lives.
- Benefits: Enjoy hybrid working, travel opportunities, and the chance to make a real impact.
- Why this job: Be part of a mission-driven team that values creativity and data-driven strategies.
- Qualifications: Experience in managing telemarketing campaigns and understanding compliance in charity marketing is essential.
- Other info: Work from central London at least once a week and collaborate with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Harris Hill are delighted to be working with an international children’s charity to recruit a Telemarketing Manager who will provide operational as well as technical expertise and guidance in order to deliver effective agency led campaigns. This important role is accountable for ensuring the successful day-to-day delivery of our telemarketing programme through the continued development of our telemarketing supporter recruitment, upgrade, and retention programs to drive income growth from individual supporters.
Your key responsibilities in this role will include:
- Driving successful telemarketing programmes, planning and executing telemarketing campaigns which attract, upgrade, retain & winback supporters using insight.
- Managing telemarketing agencies in collaboration with internal teams, overseeing day-to-day interactions with multiple key external and internal stakeholders.
- Leading the implementation of the telemarketing compliance and safeguarding program.
- Collaborating with internal stakeholders to monitor the program effectively and maintain and uphold standards.
- Driving campaign delivery through innovation and a continuous data-led test and learn approach to optimise performance.
The ideal candidate will have experience of:
- Managing the delivery of end-to-end high performing recruitment, upgrade and retention telemarketing campaigns.
- An in-depth understanding of the telemarketing landscape and different agency models.
- Designing and delivering exceptional training to drive engagement and action.
- Effectively managing external telemarketing agencies.
- Knowledge and experience of the compliance environment for charity marketing.
This is a hybrid role that requires work from the central London Head office a minimum of 1 day a week. This role may also require occasional travel across the UK to meet with regional teams.
Telemarketing Manager employer: HARRIS HILL
Contact Detail:
HARRIS HILL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telemarketing Manager
✨Tip Number 1
Familiarise yourself with the telemarketing landscape, especially within the charity sector. Understanding the unique challenges and opportunities in this field will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the charity and telemarketing sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of successful telemarketing campaigns you've managed. Highlight your ability to drive income growth and how you've used data to optimise performance in past roles.
✨Tip Number 4
Stay updated on compliance regulations related to charity marketing. Being knowledgeable about these standards will not only impress us but also show your commitment to ethical practices in telemarketing.
We think you need these skills to ace Telemarketing Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Telemarketing Manager position. Tailor your application to highlight your relevant experience in managing telemarketing campaigns and working with agencies.
Craft a Compelling CV: Ensure your CV showcases your experience in telemarketing, particularly in recruitment, upgrade, and retention campaigns. Use quantifiable achievements to demonstrate your impact in previous roles, such as income growth or successful campaign delivery.
Write a Strong Cover Letter: In your cover letter, express your passion for working with children's charities and your understanding of the telemarketing landscape. Highlight specific examples of how you've driven successful campaigns and managed external agencies effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at HARRIS HILL
✨Know Your Telemarketing Landscape
Familiarise yourself with the current trends and challenges in telemarketing, especially within the charity sector. Be prepared to discuss how you can leverage your understanding to drive successful campaigns.
✨Showcase Your Campaign Management Skills
Prepare examples of past telemarketing campaigns you've managed, focusing on your role in driving recruitment, upgrades, and retention. Highlight specific outcomes and how you overcame any challenges.
✨Demonstrate Your Training Expertise
Since training is a key part of the role, be ready to discuss your experience in designing and delivering training programmes. Share how you engage teams and ensure they take action based on what they've learned.
✨Emphasise Compliance Knowledge
Understand the compliance environment for charity marketing and be ready to discuss how you would implement and uphold these standards in your telemarketing programmes. This will show your commitment to ethical practices.
