Head of Residential Care in Surrey

Are you seeking your next Head of Residential Care opportunity? Do you have previous experience in overseeing a large professional team and multi services that specialise in supporting and protecting people living with complex epilepsy and healthcare needs? We are delighted to be working with The Meath, to recruit an experienced Head of Care for an initial period of 6 months.

The Meath is proud to offer a world of possibilities for the people that they support as well as opportunity, learning and progression to their teams. The Meath’s beautiful manor house, together with their high-needs facility, Bradbury House, and the Meath Skills and Enterprise Centre, are all set in landscaped grounds. A few minutes’ walk from the centre of Godalming and a stone’s throw from Godalming railway station. They are in a superb location, affording easy access to local amenities, whilst also offering peace and tranquillity.

Your role would be to oversee the care services, providing line management, guidance and advice in all areas of standards, legislation, CQC requirements, safeguarding and KLOEs. Support the Registered Service Managers.

Your duties as the Head of Care will include, but not be limited to:

• Act as The Nominated Individual for The Meath and the point of contact for the CQC.
• Operate as a member of the SMT in the implementation of senior management decisions, sharing KPIs, business goals and The Meath Values.
• Ensure The Managers maintain current knowledge of CQC compliance and cascade required information to all staff.
• Support the implementation of “I” and “we statements”.
• Report to and take a proactive part in the Health and Social Care Sub-committee of board of Trustees and support delivery of recovery plans.
• Keep CEO informed of all safeguarding incidents.
• Monitor staff numbers and rotas to ensure that The Managers are maintaining safe numbers of support and that 1:1 additional hours are provided.
• To supervise and manage the registered Managers and lead the Managers’ team meetings and briefings.
• Monitor and guide the Managers to maintain paperwork required under legislation, e.g. CQC framework assessment requirements, MCA, DOLs and Safeguarding.
• Regularly attend all services, to monitor standards and provide feedback to the Managers as appropriate.
• Encourage communication and best practice by promoting an open environment for discussion providing the opportunity for constructive feedback.
• Be available in emergency situations to assist and support The Managers.
• To be conversant with and implement the Meath policies and procedures, taking an active role in their review and ensure they are adhered to.
• In collaboration with the Head of Risk and Compliance, oversee the annual KLOE audit process and ensure actions are completed effectively.

Essential:

• Must hold an appropriate Health & Social Care qualification, QCF Level 5.
• Understanding of the fundamental standards and KLOEs.
• Knowledge of the safeguarding regulations and required notifications to CQC.
• To be able to ‘hit the ground running’.
• To be able to communicate with the general public, trustees, professional bodies, and all other parties both written and verbal.
• Knowledge and experience using Microsoft programmes and Outlook calendars.
• Experience in managing a number of services and multi-disciplinary staff teams.
• Experience with MCA and DOLs and be able to guide and mentor managers through the process.
• To be able to present KPI’s and adjust information sharing alongside trends and changes.
• Experience of inspection process with CQC.

Desirable:

• Experience in developing multiple teams to a high standard and achievement level, instilling a culture of performance and teamwork.
• Experience in employee relations issues.
• Previous experience in change management within the care sector.
• 3 years in a senior management post in the care sector.

What’s on offer:

• You will be entitled to an excellent benefits package and enjoy a great working environment and practices:
• Excellent salary - up to £65,000 per annum.
• 25 days annual leave (plus bank holidays).
• Generous pension Scheme – employer 7% contribution / employee 5% contribution.
• Health policy (cash back policy for optical, dental, therapy treatments & consultations).
• Free on-Site Gym.
• Godalming station less than 5 mins walk away / free car parking on-site.
• DBS free of charge.
• Free on-site parking.
• Enhanced company sick pay.
• Employee referral programme.