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- Tasks: Help clients manage debt and provide expert financial advice.
- Company: Join a supportive charity focused on financial inclusion in East London.
- Benefits: Enjoy 25 days off, flexible working, and a £200 home-office allowance.
- Why this job: Make a real impact in underrepresented communities while developing your skills.
- Qualifications: Must have Level 3 Debt Advice qualification and two years' experience.
- Other info: Opportunity for hybrid work and mentoring junior staff.
The predicted salary is between 32000 - 44000 £ per year.
Location: East London (outreach-based with some hybrid working)
Salary: £38,000
Hours: Full-time, 35 hours/week
Contract: Permanent or fixed-term (subject to funding)
We are delighted to be supporting a lovely London-based charity delivering face-to-face financial advice to recruit an experienced and accredited Specialist Debt Adviser to join their team. This role is perfect for someone who is confident handling complex debt cases, enjoys client-facing work, and is passionate about reducing financial exclusion in underrepresented communities.
Key responsibilities include:
- Managing a caseload of debt advice clients, delivering FCA-compliant advice
- Providing full casework support, including creditor negotiation and sustainable repayment plans
- Supporting and mentoring junior staff and contributing to service quality and development
- Working across outreach locations, with some flexibility for hybrid/home working
- Contributing to the development of new services and supporting organisational learning
The ideal candidate will have:
- A valid Level 3 accredited qualification in Debt Advice (e.g., CMA, IMA, Wiser Adviser)
- At least two years’ experience in delivering debt advice and casework
- Strong understanding of debt solutions including DROs, DMPs, Breathing Space, and bankruptcy
- Excellent communication and interpersonal skills, and a non-judgemental approach to support
- A collaborative, proactive approach to working in a small team
Benefits include:
- 25 days annual leave + bank holidays + your birthday off
- £200 home-office equipment allowance
- Costco membership
- 3% pension contribution
- Employee Assistance Programme
- Flexible, hybrid working depending on business needs
An enhanced DBS check will be required for this post.
Specialist Debt Adviser employer: HARRIS HILL
Contact Detail:
HARRIS HILL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Debt Adviser
✨Tip Number 1
Familiarise yourself with the specific debt solutions mentioned in the job description, such as DROs and DMPs. Being able to discuss these confidently during your interview will demonstrate your expertise and understanding of the role.
✨Tip Number 2
Prepare examples from your previous experience where you've successfully managed complex debt cases. Highlighting your problem-solving skills and client-facing work will show that you're a great fit for the team.
✨Tip Number 3
Research the charity's mission and values, especially their focus on reducing financial exclusion. Tailoring your conversation to align with their goals will help you stand out as a candidate who truly cares about their work.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Specialist Debt Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in debt advice and casework. Emphasise your Level 3 accredited qualification and any specific achievements that demonstrate your ability to handle complex debt cases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for reducing financial exclusion and your commitment to client-facing work. Mention your experience with FCA-compliant advice and how you can contribute to the charity's mission.
Highlight Key Skills: In your application, focus on your communication and interpersonal skills. Provide examples of how you've successfully supported clients and mentored junior staff, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A polished application reflects your attention to detail and professionalism, which is essential in the field of debt advice.
How to prepare for a job interview at HARRIS HILL
✨Showcase Your Expertise
Make sure to highlight your Level 3 accredited qualification in Debt Advice and any relevant experience you have. Be prepared to discuss specific cases where you've successfully managed complex debt situations, as this will demonstrate your capability for the role.
✨Demonstrate Your Communication Skills
Since the role involves client-facing work, it's crucial to exhibit excellent communication and interpersonal skills during the interview. Practice explaining complex debt solutions in a clear and approachable manner, as this reflects your ability to connect with clients.
✨Emphasise Team Collaboration
The job requires a collaborative approach, so be ready to share examples of how you've worked effectively within a team. Discuss any mentoring experiences you've had with junior staff, as this shows your commitment to service quality and development.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in debt advice. Think about how you would handle various situations, such as negotiating with creditors or creating sustainable repayment plans, and be ready to articulate your thought process.
