Service Manager

I am excited to be working with an amazing disability support, housing organisation in search of an Interim Service Manager on a 6-month FTC. This is a part-time (4-day week) London based hybrid role. As Service Manager you will report to the Director of Finance and Resources, the Service Manager is responsible for the delivery of high quality ‘front of house’ services for residents of the organisation. This includes responsibility for property and building maintenance, oversight of managed services contracts for catering and housekeeping, reception, front of house services, porters, and customer services, as well as managing external contractors and health and safety.

Main responsibilities

• Provide proactive support to the Senior Management Team on matters relating to Health and Safety and Fire risk of the Charity.
• Ensure that contracts are reviewed and tendered when up for renewal ensuring that the Charity gets Value for Money.
• Improving business performance and providing maintenance solutions that are appropriate and cost effective.
• Use data to highlight trends and initiatives to improve business performance.

Building and Environment

• Ensure that the building, accommodation, and external environment of the organisation is maintained to a high standard and that all repairs are completed in a timely manner.
• Provide line management and oversight of the estate manager and maintenance team, ensuring that their work is prioritised and delivered within budget.
• Responsible for the procurement functions of the Charity.
• Oversee all relevant fire, health and safety and environment checks across the British Home ensuring that the charity remains compliant with its Health and Safety and other regulatory responsibilities (e.g., HSE, CQC, etc.).
• Conduct periodic reviews of resident’s accommodation and communal areas in collaboration with the Home Manager to ensure that provision is up to standard and in line with resident’s needs.

External Contractors

• Manage the maintenance budget ensuring that all building works are delivered with the annual forecast and the charity receives value for money from its suppliers.
• Maintain and review a schedule of contracts and service level agreements with all relevant contractors ensuring the continuity of all building, maintenance, and ancillary services without disruption to residents of the home.
• Monitor the ongoing performance of external service / building contractors and advise the Director of Resources and Chief Executive on the (re) procurement of maintenance, catering, and ancillary services, where applicable.
• Requirement to engage current stakeholders, as well as identifying and building new external relationships across a wide variety of stakeholder groups.

Managing Staff

• Create an environment orientated to trust, open communication, and cohesive team effort.
• Manage the ongoing performance and development of line reports including regular supervision and annual performance development reviews.
• Conduct regular planning and monitoring of the maintenance team’s work schedule, ensuring that personnel and resources are deployed as efficiently as possible.

Referrals and Admissions

• Co-ordinate all referral and admission enquiries for new and prospective residents, ensuring that new referrals are processed swiftly and accurately to maximise resident occupancy within the Home.
• Work closely with Home Manager to ensure room availability is communicated and new resident’s rooms are ready for admissions.
• Supervise the collation and reporting of resident’s data for the monthly management report.

If you have the above skills and experience and are immediately available, please apply.