Advice Services Manager
10-Month FTC | 4 or 5 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start
I am delighted to be working with arespected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues.
This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development.
You’ll also maintain a small caseload to stay connected to frontline support and community needs.
Key Responsibilities
- Lead and support advice staff and volunteers across multiple sites
- Ensure high-quality, compliant advice delivery
- Oversee case management, reporting and service outcomes
- Drive service improvements and quality assurance
- Support training, safeguarding and team development
- Work closely with senior leadership on service growth and impact
About You
- Experience managing advice services within the charity/community sector
- Strong knowledge of welfare benefits, housing, debt or immigration
- Skilled in team leadership, service improvement and reporting
- Confident using case management systems and data
- Organised, proactive and community-focused
Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation.
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Advice Services Manager (Clone) in London employer: HARRIS HILL
Join a dynamic charity that prioritises employee growth and a collaborative work culture, where your contributions directly impact the lives of others. With a strong focus on innovation and a commitment to diversity, this role offers the chance to lead a passionate team while enjoying the benefits of hybrid working in vibrant London. Embrace the opportunity to shape fundraising strategies and make a meaningful difference in the community.
