At a Glance
- Tasks: Log and resolve IT support requests while maintaining hardware and software.
- Company: Join a dynamic team in Kings Cross with a focus on IT support.
- Benefits: Earn £14.89 per hour with flexible hours and immediate start.
- Other info: Great opportunity for growth and to build relationships across the organisation.
- Why this job: Kickstart your IT career and make a real difference in a supportive environment.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a proactive attitude.
Onsite in Kings Cross | Full-time Temporary Role
£14.89 per hour
37.5 hours per week
Ongoing temporary contract | Immediate start available
Key Responsibilities
- Logging and resolving IT support requests within agreed SLAs and KPIs
- Installing, configuring and maintaining hardware, software, printers and network devices
- Supporting Office 365 administration, Active Directory account management and access permissions
- Troubleshooting hardware, software and connectivity issues
- Assisting with desktop/laptop rollouts, upgrades and scheduled maintenance
- Maintaining asset registers and equipment records
- Supporting network, wireless and server-related tasks
- Liaising with third-party suppliers to ensure continuity of IT services
- Supporting IT projects, system improvements and process development
- Delivering IT inductions and guidance to staff
About you
- Previous experience working within an IT support/helpdesk environment
- Experience working independently and as part of an IT team
- Knowledge of Office 365 administration and cloud-based systems
- Experience managing user accounts and security access
- Strong troubleshooting and communication skills
- Excellent organisational skills and the ability to manage competing priorities
- A proactive and customer-focused approach
- Experience with Dynamics CRM and supporting telecoms/internet service providers would be beneficial but is not essential.
This role would suit someone who enjoys a varied IT support position and is confident building positive working relationships across an organisation.
IT Helpdesk Officer employer: HARRIS HILL
As an IT Helpdesk Officer at our Kings Cross location, you will be part of a dynamic team that values collaboration and innovation. We offer competitive pay, a supportive work culture, and opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful IT projects. Join us for a rewarding experience where your contributions are recognised and valued in a vibrant and engaging environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common IT helpdesk questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got experience with Office 365 or troubleshooting, consider creating a portfolio or a project showcase. This can really set you apart from other candidates when you’re chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other applicants.
We think you need these skills to ace IT Helpdesk Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting skills and familiarity with Office 365!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Helpdesk Officer role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since this role involves liaising with staff and third-party suppliers, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you’ve successfully communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at HARRIS HILL
✨Know Your Tech
Brush up on your knowledge of Office 365 and Active Directory. Be ready to discuss your previous experiences with these tools, as well as any troubleshooting you've done. Showing that you can handle common issues will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT support requests in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your strong troubleshooting skills and proactive approach.
✨Communicate Clearly
Since this role involves liaising with staff and third-party suppliers, practice explaining technical concepts in simple terms. Good communication is key, so be ready to showcase your ability to convey information effectively.
✨Be Organised and Prioritise
The job requires excellent organisational skills. Prepare to discuss how you manage competing priorities and keep track of multiple tasks. Sharing your strategies for staying organised will show that you're ready for the fast-paced environment.
