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- Tasks: Support unpaid carers by responding to calls and emails with empathy.
- Company: Join a leading charity dedicated to helping carers and their families.
- Benefits: Enjoy a fully remote role with flexible hours and the chance to make a difference.
- Why this job: Be part of a compassionate team that values your contributions and supports community well-being.
- Qualifications: Experience in helpline or community support, strong communication skills, and IT proficiency required.
- Other info: Immediate start available for a temporary role until the end of the year.
The predicted salary is between 24000 - 36000 £ per year.
I am delighted to be working alongside a leading charity is seeking aCarer Support Officerto support unpaid carers and their families. This is a rewarding opportunity for someone who is both compassionate and highly organised. This is afully remote,immediate starttemp role until the end of the year.
The role
You’ll be the first point of contact for carers and referral partners, ensuring a smooth and supportive journey into the service. Key duties include:
- Responding to calls and emails with empathy and professionalism
- Providing first-line advice and signposting to relevant services
- Recording client details accurately and managing referrals
- Booking appointments and updating waiting lists
- Monitoring cases, closing them when support is complete, and tracking outcomes
- Ensuring warm handovers to external organisations when required
- Supporting wider team activities such as campaigns, events, and admin tasks
About you
- Experience in helpline, advice, or family/community support services
- Strong listening and communication skills
- Confident using IT systems and databases
- Highly organised with the ability to manage multiple priorities
- A flexible, team-focused approach
Join a supportive team and make a real difference to the lives of carers and their families.
If you have the above skills and experience and are immediately available, please apply online today, I would love to have a conversation with you!
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Carer Support Officer employer: HARRIS HILL
Contact Detail:
HARRIS HILL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carer Support Officer
✨Tip Number 1
Familiarise yourself with the specific needs of unpaid carers and the challenges they face. This will help you demonstrate your understanding during any conversations or interviews, showing that you're genuinely passionate about supporting them.
✨Tip Number 2
Practice your active listening skills. As a Carer Support Officer, you'll need to respond empathetically to callers. Engaging in role-play scenarios with friends or family can help you refine this skill before you step into the role.
✨Tip Number 3
Get comfortable with the IT systems and databases commonly used in support roles. Familiarity with these tools can set you apart, so consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 4
Network with professionals in the charity sector. Join relevant online forums or social media groups where you can connect with others in similar roles. This can provide insights and potentially lead to valuable recommendations.
We think you need these skills to ace Carer Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Carer Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your compassion and organisational skills. Use specific examples from your past experiences that demonstrate your ability to support unpaid carers and manage multiple priorities effectively.
Highlight Relevant Experience: In your CV, emphasise any previous roles in helpline, advice, or community support services. Make sure to include details about your communication skills and IT proficiency, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at HARRIS HILL
✨Show Your Compassion
As a Carer Support Officer, empathy is key. Be prepared to share examples from your past experiences where you've demonstrated compassion and understanding towards others, especially in challenging situations.
✨Highlight Organisational Skills
This role requires strong organisational abilities. Discuss how you manage multiple priorities and keep track of various tasks, perhaps by sharing specific tools or methods you use to stay organised.
✨Demonstrate Communication Skills
Effective communication is crucial in this position. Prepare to discuss how you handle difficult conversations and ensure clarity when providing advice or support to carers and their families.
✨Familiarise Yourself with IT Systems
Since the role involves using IT systems and databases, brush up on any relevant software you’ve used in the past. Be ready to explain how you adapt to new technologies and your comfort level with digital tools.
