At a Glance
- Tasks: Lead a multi-site advice service, supporting staff and volunteers while managing a small caseload.
- Company: Respected community charity with a focus on making a real impact.
- Benefits: Hybrid working, 4-day week, competitive salary, and immediate start.
- Other info: Opportunity for personal growth and to drive meaningful change in the community.
- Why this job: Join a values-led organisation and help shape the future of community support.
- Qualifications: Experience in managing advice services and strong knowledge of welfare benefits and housing.
The predicted salary is between 36565 - 36565 £ per year.
10-Month FTC | 4 Days Per Week | Hybrid Working - London
£36,565 pro rata | Immediate Start
I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues. This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development. You’ll also maintain a small caseload to stay connected to frontline support and community needs.
Key Responsibilities- Lead and support advice staff and volunteers across multiple sites
- Ensure high-quality, compliant advice delivery
- Oversee case management, reporting and service outcomes
- Drive service improvements and quality assurance
- Support training, safeguarding and team development
- Work closely with senior leadership on service growth and impact
- Experience managing advice services within the charity/community sector
- Strong knowledge of welfare benefits, housing, debt or immigration
- Skilled in team leadership, service improvement and reporting
- Confident using case management systems and data
- Organised, proactive and community-focused
Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation. If you have the above skills and experience and are immediately available, please apply online today!
Advice Services Lead — Hybrid, 4-Day Week employer: HARRIS HILL
Join a respected community charity that values its employees and fosters a supportive work culture. With a hybrid working model and a 4-day week, you will enjoy a healthy work-life balance while making a meaningful impact in the community. The organisation prioritises employee growth through training and development opportunities, ensuring you can thrive in your role as an Advice Services Lead.
StudySmarter Expert Advice🤫
We think this is how you could land Advice Services Lead — Hybrid, 4-Day Week
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector and let them know you're on the hunt for an Advice Services Lead role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of welfare benefits, housing, debt, and immigration issues. We want you to be able to showcase your expertise and demonstrate how you can lead a team effectively in these areas.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share specific examples of how you've successfully managed teams and improved service delivery in previous roles. This will show them you’re the right fit for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a values-led organisation that makes a real impact in the community.
We think you need these skills to ace Advice Services Lead — Hybrid, 4-Day Week
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in managing advice services. We want to see how your skills align with the role, so don’t hold back on showcasing your knowledge of welfare benefits, housing, debt, or immigration.
Showcase Your Leadership Skills:Since this is a hands-on leadership role, it’s crucial to demonstrate your team management experience. Share specific examples of how you’ve led teams or supported volunteers in the past, and how you’ve driven service improvements.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at HARRIS HILL
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, housing, debt, and immigration issues. The interviewers will likely ask you specific questions about these areas, so being well-versed will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve improved service delivery or supported staff development. This will demonstrate your capability to manage both staff and volunteers effectively.
✨Be Ready to Discuss Compliance
Since this role involves overseeing high-quality, compliant advice delivery, be prepared to talk about your experience with quality assurance and compliance measures. Highlight any relevant systems or processes you've implemented in previous roles.
✨Connect with the Community
Emphasise your community-focused approach during the interview. Share experiences where you've engaged with the community or adapted services based on their needs. This will show that you understand the importance of staying connected to frontline support.
