Advice & Navigation Manager
Part-time | 4 days per week | Hybrid London (1 day a week remote) | 6-month FTC
£37,887 per annum pro rata | Start date 1 October 2026
We’re working with a London-based organisation providing vital community support and are seeking an experienced Advice & Navigation Manager for a 6-month fixed-term contract.
This is an excellent opportunity for a values-led manager passionate about supporting people experiencing inequality, exclusion and multiple disadvantage.
The role
You’ll lead advice, navigation and social prescribing services, ensuring residents receive safe, effective and person-centred support. You’ll:
- Lead high-quality service delivery and oversee referrals, triage and case progression.
- Manage and develop staff and volunteers through supervision and performance management.
- Support complex cases, safeguarding and quality assurance.
- Build strong partnerships across primary care, NHS, statutory and voluntary sectors.
- Use data, feedback and frontline insight to improve services and demonstrate impact.
- Support delivery planning, performance monitoring and contractual requirements.
About you
You’ll have:
- Significant experience in advice, navigation, community, voluntary sector or health services.
- Experience managing and developing staff and/or volunteers.
- Strong cross-sector partnership-working experience.
- Sound judgement when managing complex situations.
- Experience using data and feedback to improve services.
- Excellent communication, organisation and workload-management skills.
- A person-centred, strengths-based approach.
Experience of social prescribing, primary care or community-based teams would be particularly desirable.
The opportunity
You’ll support a committed frontline team, strengthen partnership working and help ensure people access the right support at the right time. The organisation uses a collaborative co-management model, so you’ll need to provide clear leadership while working closely with colleagues and partners.
Location: London, hybrid
Hours: 4 days per week
Contract: 6-month FTC
Salary: £37,887 per annum pro rata
Start: ASAP
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Advice and Navigation Manager employer: HARRIS HILL
Join a dynamic charity that prioritises employee growth and a collaborative work culture, where your contributions directly impact the lives of others. With a strong focus on innovation and a commitment to diversity, this role offers the chance to lead a passionate team while enjoying the benefits of hybrid working in vibrant London. Embrace the opportunity to shape fundraising strategies and make a meaningful difference in the community.
