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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading veterinary services provider in the UK, dedicated to prioritising pets' well-being.
- Benefits: Enjoy 5 weeks of annual leave, staff discounts, and a supportive team environment.
- Why this job: Make a real difference in pets' lives while developing your career in a passionate, inclusive workplace.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Must have a driving licence.
- Other info: This role requires travel between four locations, so flexibility is key!
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Veterinary Receptionist!
Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
We\’re on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Harris, Hill & Gibbons Veterinary Group.
Role Details:
Location: To be based at our Trowbridge site – 6 Paxcroft Way, Trowbridge, Wiltshire, BA14 7DG
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday – Friday, on a varied rota with a share in the Saturday rota
Discover Our Practice:
Get a glimpse of what makes us special: Harris Hill and Gibbons Veterinary Group, Trowbridge | CVS Vets
About CVS Vets:
Joining a CVS Vets-owned practice is more than just starting a job-it\’s the beginning of a rewarding career with one of the UK\’s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.
With a network of over 500 practices and more than 8,000 devoted professionals, you\’ll become part of a supportive community focused on one goal: putting pets first.
If you\’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role:
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We\’re Looking For:
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You:
We understand that benefits matter. Here are just a few of the perks you\’ll enjoy:
- Salary is aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
For a full list of what we offer, click here: CVS Vets | What We Offer
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you\’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We\’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the \’Apply Now\’ button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
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Veterinary Receptionist employer: Harris Hill & Gibbon (Trowbridge)
Contact Detail:
Harris Hill & Gibbon (Trowbridge) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the specific veterinary practices under Harris, Hill and Gibbons. Understanding their values and services will help you connect better during interviews and show your genuine interest in their work.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Veterinary Receptionist, you'll be the first point of contact for clients, so demonstrating your ability to handle queries and provide a warm welcome is crucial.
✨Tip Number 3
Prepare to discuss how you would handle emotional situations involving pets and their owners. This role can be challenging, and showing that you have the resilience and empathy needed will set you apart.
✨Tip Number 4
Make sure to mention your flexibility and willingness to travel between the four locations. Being adaptable is key for this position, and demonstrating your readiness to meet this requirement will strengthen your application.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist roles and customer service skills. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Harris, Hill and Gibbons Veterinary Group and how your skills align with their values.
Highlight Communication Skills: In your application, emphasise your excellent communication skills and ability to handle emotional situations. Provide examples of how you've successfully dealt with clients or customers in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Harris Hill & Gibbon (Trowbridge)
✨Show Your Passion for Animals
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets or volunteering at animal shelters, as this will resonate well with the interviewers who value a genuine passion for animal care.
✨Demonstrate Excellent Communication Skills
As a Veterinary Receptionist, you'll be the first point of contact for clients. Practice clear and friendly communication, and be prepared to discuss how you've handled difficult situations in the past, showcasing your empathy and customer service skills.
✨Familiarise Yourself with the Role
Review the day-to-day duties listed in the job description. Be ready to discuss how your previous receptionist experience aligns with these tasks, especially in handling appointments, queries, and insurance forms.
✨Prepare Questions About the Company
Show your interest in the role by preparing thoughtful questions about Harris, Hill and Gibbons Veterinary Group and CVS. Inquire about their approach to client care or opportunities for professional development, which demonstrates your commitment to growing within the company.