At a Glance
- Tasks: Support clients with debt advice and manage casework to improve financial wellbeing.
- Company: A specialist charity in London dedicated to helping those in financial hardship.
- Benefits: Generous annual leave, hybrid working, and a supportive team environment.
- Other info: Ongoing training and professional development opportunities available.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Customer service experience and strong communication skills are essential.
Trainee Debt Adviser
Salary: £28,000 per annum; Hours: 35 hours per week; Location: London (Hybrid working available following probation and business needs); Contract: Permanent (subject to funding)
We're recruiting on behalf of a specialist London-based charity that supports people experiencing financial hardship through debt advice, money guidance and financial education services.
This is an excellent opportunity for someone looking to build a career in debt advice and make a real difference to people's lives. You\'ll join a supportive team and receive training and ongoing professional development to become a Debt Adviser.
Key responsibilities
- Supporting clients with debt advice appointments and casework.
- Managing client enquiries and correspondence.
- Gathering and analysing financial information.
- Maintaining accurate and confidential case records.
- Providing tailored, client-focused support.
- Working towards appointment and casework targets.
- Supporting workshops and other services.
- Undertaking ongoing training and development.
About you
We\'re looking for someone who is organised, empathetic and passionate about helping others. Previous debt advice experience isn\'t essential.
You\'ll have:
- Experience in a client-facing or customer service role.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Good numeracy and IT skills, including Microsoft Office.
- Excellent organisational skills and attention to detail.
- The ability to manage competing priorities and meet deadlines.
- A commitment to learning and professional development.
- An understanding of confidentiality and safeguarding.
Experience within the charity, advice or community sector would be advantageous.
Benefits
- 25 days annual leave plus bank holidays.
- Birthday leave.
- Additional annual leave awarded for each year of service (up to 35 days).
- 3% employer pension contribution.
- £200 home office equipment allowance.
- Costco membership.
- Employee Assistance Programme.
- Hybrid and flexible working arrangements following probation.
- Comprehensive training and development opportunities.
Please note that occasional evening or weekend work may be required (TOIL provided). This role is subject to an enhanced DBS check.
This is a fantastic opportunity to develop specialist skills while supporting people to improve their financial wellbeing.
Trainee Debt Adviser employer: Harris Hill Charity Recruitment Specialists
CPRE Sussex is an exceptional employer, offering a unique opportunity to lead and shape the future of Sussex's countryside while enjoying flexible working arrangements. With a strong commitment to employee growth, a collaborative work culture, and the chance to make a meaningful impact on local communities, this role provides not just a job, but a chance to be part of a respected charity dedicated to environmental stewardship and community engagement.
Contact Details:
Harris Hill Charity Recruitment Specialists Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Debt Adviser
✨Join the Movement!
Get involved in local nonprofit events and volunteer opportunities. It's a great way to meet people in the social impact space and shows your commitment to the cause. Who knows, you might even stumble upon your next opportunity while lending a hand!
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We think you need these skills to ace Trainee Debt Adviser
Some tips for your application 🫡
Show Off Your Passion for Change:In your cover letter, we want to see your excitement for social impact! Discuss any projects, volunteer work, or personal experiences that have driven your commitment to making a difference. This is your time to shine and showcase why you're the perfect fit for the trainee role at Harris Hill Charity Recruitment Specialists.
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How to prepare for a job interview at Harris Hill Charity Recruitment Specialists
✨Show Your Heart for the Cause
In the nonprofit sector, passion matters! Speak genuinely about your motivations for wanting to work with Harris Hill Charity Recruitment Specialists. Share any past experiences—whether volunteer work or projects—that show your commitment to social impact. This gives us a chance to see how your values align with ours.
✨Highlight Transferable Skills
As a trainee, you might not have a wealth of experience, but that's okay! Make sure to highlight transferable skills that are relevant to social impact projects, such as communication, teamwork, or project management. Examples from group projects, school activities, or even personal interests can really make a difference.
✨Prepare for Scenario-Based Questions
You might be asked scenario-based interview questions specific to non-profit work, like handling resource constraints or galvanising community support. Practising how you'd approach these situations will help demonstrate your problem-solving skills and adaptability—both crucial in this field!
✨Know Your Impact Tools
Brush up on essential tools and methods used in nonprofits, like logic models or evaluation frameworks. Familiarising yourself with these concepts will not only impress the interviewers at Harris Hill Charity Recruitment Specialists but also help you speak more confidently about contributing to their projects.
