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- Tasks: Lead engaging campaigns to retain and inspire supporters across various channels.
- Company: Join a national disability charity dedicated to making a positive impact.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to make a difference.
- Why this job: Be part of a mission-driven team that values creativity and collaboration.
- Qualifications: Experience in supporter retention, strong copywriting skills, and data-driven strategy required.
- Other info: Applications are reviewed on a rolling basis; apply early to secure your chance!
The predicted salary is between 32000 - 40000 £ per year.
A national disability charity is seeking an experienced and creative Supporter Retention Manager to strengthen loyalty and deepen engagement across its warm supporter base. This is a unique opportunity to lead and grow a multi-channel retention and cross-sell programme that ensures supporters feel connected, inspired and valued — helping to maximise long-term support for a vital cause.
Location: Hybrid – Home-based initially, moving to Central London (once office is secured)
Salary: Up to £40,000 per annum
Closing date: 4th July 2025
About the Role:
Reporting to the Head of Individual Giving and Legacies, the Supporter Retention Manager will lead warm supporter campaigns across direct mail, telemarketing, digital, legacy and gaming channels. You’ll craft compelling communications, manage agency partners, and use audience insight to develop impactful supporter journeys.
Key Responsibilities:
- Plan and deliver retention and cross-sell campaigns across multiple channels
- Lead warm direct marketing and telemarketing campaigns
- Drive supporter journeys and loyalty-building initiatives
- Write persuasive and inspiring fundraising copy
- Use data and insights to refine segmentation and optimise performance
- Manage relationships with external agencies to deliver high-quality campaigns
About You:
- Proven experience in supporter or donor retention across multiple channels
- Strong skills in copywriting, campaign management, and data-led strategy
- Confident in using CRM systems and digital tools to enhance engagement
- Experience with legacy marketing or gaming products is desirable
- A collaborative, proactive, and flexible team player
- Passionate about driving positive change in the disability sector
The role will be home-based initially, with plans to move to a hybrid arrangement once a new Central London office is secured.
Please note: Applications are being reviewed on a rolling basis, and the vacancy may close early if sufficient suitable applications are received. Early application is strongly encouraged.
To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience.
For a full job description and details on how to apply, please contact Hannah at Harris Hill.
Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion.
Harris Hill is a certified B Corpâ„¢ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Supporter Retention Manager employer: Harris Hill Charity Recruitment Specialists
Contact Detail:
Harris Hill Charity Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Retention Manager
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their work in the disability sector will help you connect your passion to their cause, making you a more compelling candidate.
✨Tip Number 2
Network with professionals in the charity sector, especially those involved in supporter retention. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Showcase your experience with multi-channel campaigns by preparing examples of past successes. Be ready to discuss how you used data to drive engagement and improve retention rates.
✨Tip Number 4
Stay updated on trends in fundraising and donor retention strategies. Being knowledgeable about current practices will demonstrate your commitment to the role and your ability to innovate.
We think you need these skills to ace Supporter Retention Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Supporter Retention Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Covering Statement: In your covering statement, express your passion for the disability sector and detail your relevant experience in supporter retention. Use persuasive language to demonstrate how you can contribute to the charity's mission.
Highlight Relevant Experience: Make sure your CV showcases your proven experience in donor retention and campaign management. Include specific examples of successful campaigns you've led and the impact they had on supporter engagement.
Use Data to Your Advantage: Mention any experience you have with data-led strategies and CRM systems. Highlight how you've used insights to optimise campaign performance and enhance supporter journeys in your previous roles.
How to prepare for a job interview at Harris Hill Charity Recruitment Specialists
✨Show Your Passion for the Cause
Make sure to express your genuine passion for the disability sector during the interview. Share personal stories or experiences that highlight why this cause matters to you, as it will resonate with the interviewers and demonstrate your commitment.
✨Demonstrate Your Campaign Management Skills
Prepare examples of past campaigns you've managed, particularly those focused on supporter retention. Be ready to discuss the strategies you employed, the results achieved, and how you used data to optimise performance.
✨Highlight Your Copywriting Expertise
Since the role involves crafting compelling communications, bring samples of your fundraising copy or marketing materials. Discuss your approach to writing persuasive content that engages supporters and drives action.
✨Familiarise Yourself with CRM Systems
As the position requires confidence in using CRM systems, be prepared to discuss your experience with these tools. Highlight any specific systems you've used and how they helped enhance engagement and manage supporter relationships.
