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For Companies At a Glance
- Tasks: Lead and enhance the fellowship experience through user-centred design and team management.
- Company: Join a leading organisation dedicated to making a meaningful impact in the community.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal development.
- Why this job: Shape an innovative fellowship journey while fostering diversity and inclusion in a collaborative environment.
- Qualifications: Proven expertise in user design and strong leadership skills required.
- Other info: Applications are welcomed from all backgrounds; we value diversity and inclusion.
The predicted salary is between 55000 - 65000 £ per year.
Team: Fellowship | Location: London (Hybrid working) | Salary: £55,000 - £65,000 | Permanent, Full-Time
About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.
You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.
Key Responsibilities
- Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
- Manage and develop a multidisciplinary team including community managers and CRM automation specialists
- Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
- Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
- Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
- Champion diversity, equity, and inclusion within the team and wider organisation
- Manage a budget of circa £60k and meet direct income targets
Who We’re Looking For
- Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
- Experience designing scalable, digitally enabled fellowship or community experiences at scale
- Strong leadership skills with the ability to manage and inspire a diverse team
- Excellent communication skills and a data-driven, agile approach to problem-solving
- Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work
This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.
For more information, please submit your CV to lizzy.clark@harrishill.co.uk.
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information. As leading charity recruitment specialists and a certified B Corpâ„¢, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Head of Fellowship Experience employer: Harris Hill Charity Recruitment Specialists
Contact Detail:
Harris Hill Charity Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Fellowship Experience
✨Tip Number 1
Familiarise yourself with user-centred design principles, as this role heavily emphasises their importance. Consider how you can demonstrate your understanding of these principles in your discussions during the interview.
✨Tip Number 2
Research the organisation's current fellowship experience and identify areas for improvement. Be prepared to share your insights and suggestions on how to enhance engagement and retention during your conversations with us.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed diverse teams. Highlight specific examples of how you've inspired and developed team members to achieve common goals.
✨Tip Number 4
Prepare to discuss your approach to fostering diversity, equity, and inclusion within a team. Think about practical strategies you've implemented in previous roles that align with our commitment to DEI principles.
We think you need these skills to ace Head of Fellowship Experience
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and requirements of the Head of Fellowship Experience position. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in user-centred design and leadership. Use specific examples that demonstrate your ability to enhance engagement and retention in previous roles.
Write a Strong Cover Letter: Your cover letter should reflect your passion for user experience and your commitment to diversity, equity, and inclusion. Discuss how you can contribute to shaping the fellowship journey and improving community engagement.
Highlight Relevant Achievements: In both your CV and cover letter, emphasise any achievements related to designing scalable experiences or leading diverse teams. Use metrics where possible to showcase your impact in previous positions.
How to prepare for a job interview at Harris Hill Charity Recruitment Specialists
✨Showcase Your Leadership Skills
As a Head of Fellowship Experience, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed and inspired teams in the past, particularly in diverse environments.
✨Emphasise User-Centred Design
This role requires a passion for user-centred design. Be ready to discuss your experience in designing scalable fellowship or community experiences, and how you’ve used user research and data insights to drive improvements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of specific scenarios where you've had to make data-driven decisions or implement changes based on user feedback.
✨Demonstrate Commitment to DEI Principles
Diversity, equity, and inclusion are key aspects of this role. Be prepared to share how you've championed DEI initiatives in your previous roles and how you plan to embed these principles within the fellowship experience.
