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- Tasks: Support families of missing people with emotional and practical assistance.
- Company: Join a leading UK charity focused on reconnecting missing individuals with their loved ones.
- Benefits: Enjoy hybrid working, flexible hours, and the chance to make a real difference.
- Why this job: Be part of a compassionate team making a significant social impact in people's lives.
- Qualifications: Experience in helplines or support services for vulnerable individuals is essential.
- Other info: Training provided for hosting online events; applications from all backgrounds are encouraged.
The predicted salary is between 25800 - 35800 £ per year.
An exciting opportunity has arisen for a Family Support Supervisor to join a fantastic UK charity dedicated to reconnecting missing people and their loved ones.
Salary: £31,900
Hours: 12:30pm to 8:30pm, Monday to Friday
Location: Hybrid working. South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo).
Contract: FTC until 31st December 2026
As a part of the dedicated Family Support Team, you will provide emotional and practical support at every stage of the missing journey. You will create a space where people experiencing the trauma of someone going missing can be supported in a calm, insightful and consistent manner. You will proactively support family members during challenging experiences. Your support will be both practical and emotional and can involve advice and advocacy so people can access the right service and support for them.
Your approach to support will be based on an assessment of needs and the length of their missing incident/experience. You will also be involved in family-focused events, peer support forum, online and social events and groups, engagement, and family opportunities for publicity in the media. You will be enthusiastic about hosting regular online social events (there is training for you to develop the skills needed to do this if necessary).
The ideal candidate will have an empathetic and trauma-informed approach to providing support to people over a period of time and be able to build and maintain professional and boundaried relationships with families who use our family support services. Experience of work on a helpline, crisis or advice service either as a volunteer or staff and/or advice or support work with children, vulnerable adults and/or families is key, as is experience of casework, building medium- to long-term professional relationships with family members.
If this sounds like you and you’re keen to hear more, please do get in touch ASAP!
Please note, only successful candidates will be contacted with further information.
Harris Hill is a certified B Corpâ„¢ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Family Support Supervisor employer: Harris Hill Charity Recruitment Specialists
Contact Detail:
Harris Hill Charity Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Supervisor
✨Tip Number 1
Familiarise yourself with the charity's mission and values. Understanding their commitment to reconnecting missing people with their loved ones will help you align your approach during interviews and discussions, showcasing your genuine interest in their work.
✨Tip Number 2
Network with current or former employees of the charity. Engaging with them can provide valuable insights into the role and the organisational culture, which can be beneficial when discussing your fit for the Family Support Supervisor position.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your empathetic and trauma-informed approach. Highlighting your ability to build professional relationships with families will be crucial in showing you’re the right fit for this role.
✨Tip Number 4
Be ready to showcase your skills in hosting online events. Since the role involves facilitating social events, having a few ideas or examples of how you would engage families in these settings can set you apart from other candidates.
We think you need these skills to ace Family Support Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Family Support Supervisor position. Tailor your application to highlight how your skills and experiences align with the needs of the charity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathetic and trauma-informed approach. Use specific examples from your past experiences that demonstrate your ability to support families in crisis and build professional relationships.
Highlight Relevant Experience: In your CV, emphasise any experience you have working on helplines, crisis services, or with vulnerable groups. Detail your casework experience and how it has prepared you for this role, focusing on your ability to provide both emotional and practical support.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves supporting families during challenging times.
How to prepare for a job interview at Harris Hill Charity Recruitment Specialists
✨Show Your Empathy
As a Family Support Supervisor, empathy is key. Be prepared to share examples of how you've supported individuals in distressing situations. Highlight your understanding of trauma-informed care and how it shapes your approach.
✨Demonstrate Your Experience
Discuss your previous roles in helplines, crisis services, or support work with families. Be specific about your responsibilities and the impact you had on those you supported. This will show that you have the relevant experience for the role.
✨Engage with the Mission
Familiarise yourself with the charity's mission of reconnecting missing people with their loved ones. During the interview, express your passion for this cause and how your values align with theirs. This will demonstrate your commitment to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responding to hypothetical scenarios related to family support, ensuring you convey your thought process and decision-making skills.
