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- Tasks: Lead the development of a multi-channel supporter experience strategy to enhance engagement.
- Company: Join a fantastic charity committed to making a difference in the community.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Shape how supporters connect and engage while making a real impact.
- Qualifications: Experience in supporter experience roles and strong analytical skills required.
- Other info: Dynamic environment with a commitment to equitable and inclusive recruitment.
The predicted salary is between 44000 - 60000 £ per year.
Harris Hill are delighted to be working with a fantastic charity to recruit for a Supporter Experience Manager. This will be a hybrid role (2 days a week in the office): London, Cardiff, Edinburgh or Warrington. This role sits at the heart of supporter engagement, shaping how supporters connect, engage and stay loyal over time.
You’ll lead the development of a unified, multi‑channel supporter experience strategy, using insight, innovation and collaboration to deepen relationships and maximise lifetime value.
As a Supporter Experience Manager you will:
- Design and implement a multi‑channel Supporter Experience Strategy, delivering a unified supporter journey framework across the organisation.
- Lead the development and adoption of integrated supporter journeys that enhance satisfaction, trust, loyalty and income growth.
- Map and evaluate existing supporter journeys, identifying pain points and recommending improvements to deliver better outcomes.
- Use supporter feedback, insight and performance data to continuously refine journeys and communication approaches.
- Drive innovation by exploring emerging trends, tools and technologies to enhance supporter engagement.
- Identify and maximise cross‑sell opportunities, ensuring supporters are engaged in meaningful and personalised ways.
- Collaborate closely with data and insight colleagues to develop CRM capabilities that support personalised, data‑led engagement.
- Own and maintain the supporter journey matrix, ensuring consistency and quality across campaigns and initiatives.
- Develop and deliver training that equips teams to design, implement and improve supporter journeys effectively.
To be successful, you must have experience:
- Significant experience in a supporter experience role or delivering supporter journey strategy.
- Strong background in multi‑channel communications and content delivery.
- Highly developed analytical skills, with the ability to translate insight into action.
- Experience designing and refining end‑to‑end supporter journeys.
- Proven project management skills and the ability to collaborate effectively across teams.
- Excellent interpersonal and influencing skills with internal and external stakeholders.
Salary £53,549 for London, £48,576 for all other locations. Location London, Cardiff, Edinburgh or Warrington Hybrid working, 2 days in the office. Contract Permanent, 35 hrs a week. Closing date on rolling basis. Interview TBC.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever‑improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Supporter Experience Manager in Birmingham employer: Harris Hill Charity Recruitment Specialists
Contact Detail:
Harris Hill Charity Recruitment Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Experience Manager in Birmingham
✨Tip Number 1
Get to know the charity inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Supporter Experience Manager role.
✨Tip Number 3
Prepare for behavioural questions! Think of examples from your past that showcase your experience in supporter journey strategy and multi-channel communications. We want to see how you’ve made an impact!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Supporter Experience Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Supporter Experience Manager. Highlight your experience in supporter journey strategy and multi-channel communications, as these are key for us.
Craft a Compelling Supporting Statement: Use your supporting statement to showcase your passion for supporter engagement. Share specific examples of how you've improved supporter journeys in the past, and don’t forget to mention any innovative approaches you've taken!
Show Off Your Analytical Skills: Since we value data-driven decisions, be sure to include instances where you've used insights to refine supporter experiences. This will demonstrate your ability to translate data into actionable strategies.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Harris Hill Charity Recruitment Specialists
✨Know Your Supporter Experience
Make sure you understand the ins and outs of supporter experience strategies. Familiarise yourself with multi-channel communications and how they enhance supporter engagement. Be ready to discuss specific examples from your past roles where you've successfully designed or refined supporter journeys.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you've used data and insights to improve supporter experiences. Think of concrete examples where your analytical skills led to actionable changes. This will show that you can translate insight into effective strategies, which is crucial for this role.
✨Collaboration is Key
This role requires working closely with various teams, so be prepared to talk about your project management experience and how you've collaborated effectively in the past. Highlight any cross-functional projects you've led or been a part of, and how you navigated different perspectives to achieve a common goal.
✨Embrace Innovation
Stay updated on emerging trends and technologies in supporter engagement. Be ready to discuss how you've driven innovation in previous roles. Whether it's through new tools or creative strategies, showing your forward-thinking mindset will set you apart as a candidate who can enhance the supporter experience.