At a Glance
- Tasks: Lead a multi-site advice service and support staff and volunteers.
- Company: Respected community charity making a real difference.
- Benefits: Hybrid working, competitive salary, and immediate start.
- Other info: Join a values-led organisation with opportunities for growth.
- Why this job: Make a positive impact on people's lives while developing your leadership skills.
- Qualifications: Experience in managing advice services and knowledge of welfare benefits.
I am delighted to be working with a respected community charity to recruit an experienced Advice Services Manager to lead a busy multi-site advice service supporting people with welfare benefits, housing, debt and immigration issues. This is a hands-on leadership role managing staff and volunteers, overseeing day-to-day service delivery, driving quality and compliance, and helping shape future service development. You’ll also maintain a small caseload to stay connected to frontline support and community needs.
Key Responsibilities
- Lead and support advice staff and volunteers across multiple sites
- Ensure high-quality, compliant advice delivery
- Oversee case management, reporting and service outcomes
- Drive service improvements and quality assurance
- Support training, safeguarding and team development
- Work closely with senior leadership on service growth and impact
About You
- Experience managing advice services within the charity/community sector
- Strong knowledge of welfare benefits, housing, debt or immigration
- Skilled in team leadership, service improvement and reporting
- Confident using case management systems and data
- Organised, proactive and community-focused
Hybrid working, immediate start, and the chance to make a real impact within a values-led organisation. If you have the above skills and experience and are immediately available, please apply online today!
Advice Services Manager employer: Harris Hill Charity Recruitment Specialists
Join a respected community charity that values your expertise and commitment to making a difference. With a hybrid working model and a focus on employee development, you will thrive in a supportive environment that encourages collaboration and innovation. This role not only offers the chance to lead a dedicated team but also allows you to stay connected with the community, ensuring your work has a meaningful impact.
Contact Detail:
Harris Hill Charity Recruitment Specialists Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Advice Services Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the charity sector and let them know you're on the hunt for an Advice Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of welfare benefits, housing, debt, and immigration issues. We want you to feel confident discussing these topics, as they'll likely come up during your chat with potential employers.
✨Tip Number 3
Showcase your leadership skills! Think of examples from your past experiences where you've successfully managed teams or improved services. This will help you stand out as a strong candidate for the Advice Services Manager position.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Advice Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience in managing advice services and any relevant qualifications that align with the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how your background makes you a great fit. Share specific examples of your leadership and service improvement experiences.
Showcase Your Community Focus:Since this role is all about supporting the community, make sure to emphasise your commitment to community needs and how you've previously engaged with diverse groups in your work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Harris Hill Charity Recruitment Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare benefits, housing, debt, and immigration issues. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about making a difference in the community.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed volunteers in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to lead a busy multi-site advice service effectively.
✨Be Ready to Discuss Service Improvement
Think about ways you've driven service improvements in previous roles. Be prepared to share your ideas on how to enhance quality and compliance in advice delivery, as this is a key responsibility of the role.
✨Connect with the Community
Since this role involves maintaining a small caseload, be ready to talk about your approach to staying connected with frontline support and community needs. Share any experiences where you've engaged with the community to better understand their challenges.
