Service Desk Engineer

Harris Global are currently on the lookout for a Service Desk Engineer to join our Financial Services client on a permanent basis.

You will provide excellent technical support, acting as the first point of contact for IT issues. You will troubleshoot technical problems, resolve user queries, and ensure a seamless IT experience for both office based and remote employees. You will also contribute to IT projects and escalate complex issues when necessary.

Candidates must have strong 1st and 2nd line support experience and excellent customer facing skills. Candidates who have worked in financial services, insurance or law will be favoured.

Key Responsibilities:

• Provide first line technical support via phone, email, and Microsoft Teams
• Diagnose and resolve IT issues, escalating where necessary
• Log and manage service desk tickets, ensuring timely resolutions
• Support both office based and remote users with access and system related queries
• Configure and deploy hardware, software, and networks
• Maintain IT inventory records and ensure secure disposal of outdated equipment
• Monitor IT systems and network services, responding to alerts as needed
• Assist in IT procurement and contribute to IT projects

Key Skills:

• Strong experience in 1st and 2nd Line IT Support within financial services
• Strong troubleshooting skills with Microsoft 365 (SharePoint, OneDrive, Teams) and Windows OS
• Experience with Microsoft Teams telephony and Active Directory
• Excellent customer service and communication skills
• Ability to work independently and prioritise tasks in high-pressure environments
• Strong understanding of IT security best practices and compliance requirements

If you think the above matches your skillset, please apply now!