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- Tasks: Provide AV support and troubleshoot issues in meeting rooms and conferencing spaces.
- Company: Join a dynamic team in a leading tech environment in Central London.
- Benefits: Gain hands-on experience and enhance your customer service skills.
- Why this job: Be part of an exciting transition to Cisco conferencing solutions and make a real impact.
- Qualifications: Experience in AV roles and strong communication skills are essential.
- Other info: Work onsite in a fast-paced, user-focused environment with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Harris Global are currently looking for an Audio Visual Engineer to join our client on an initial 3 month contract. You'll be working alongside an existing AV Engineer, supporting users across meeting rooms and conferencing environments during an exciting period of change. The successful engineer will provide AV support with a strong focus on customer service and user experience.
Our client's current meeting room setup includes large displays with Poly units, where users connect their laptops via provided cabling. They are also mid migration to a Cisco conferencing solution, so you'll play a key role in supporting and troubleshooting both environments.
Key Responsibilities- Provide day-to-day AV support across meeting rooms and collaboration spaces
- Troubleshoot user issues related to video conferencing, audio, displays and connectivity
- Assist with meeting room and conferencing setup prior to meetings
- Support the ongoing migration from Poly-based setups to Cisco conferencing systems
- Work closely with users to ensure a smooth, professional meeting experience
- Escalate and document issues where appropriate
- Proven experience in an AV/Audio Visual Engineer role
- Strong customer service and communication skills
- Hands-on experience supporting meeting room technology and conferencing systems
- Familiarity with Poly conferencing equipment
- Experience with Cisco conferencing solutions (or similar) highly desirable
- Comfortable working in a user-facing, fast-paced environment
This role will require 5 days per week onsite in Central London and will also be inside IR35.
AV Engineer employer: Harris Global
Contact Detail:
Harris Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the AV industry and let them know you're on the hunt for an AV Engineer role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer or take on freelance gigs that allow you to work with Poly and Cisco systems. This not only boosts your experience but also shows potential employers that you're proactive and passionate about AV technology.
✨Tip Number 3
Prepare for interviews by brushing up on common AV troubleshooting scenarios. Be ready to discuss how you've handled user issues in the past, especially in fast-paced environments. We want to see your problem-solving skills shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to an amazing user experience.
We think you need these skills to ace AV Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AV technology, especially Poly and Cisco systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AV engineering and how your customer service skills can enhance user experience. We love seeing genuine enthusiasm!
Showcase Problem-Solving Skills: In your application, mention specific instances where you’ve successfully troubleshot AV issues or improved meeting experiences. We’re looking for engineers who can think on their feet and provide top-notch support!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harris Global
✨Know Your AV Gear
Familiarise yourself with the specific audio-visual equipment mentioned in the job description, like Poly and Cisco systems. Being able to discuss your hands-on experience with these technologies will show that you're not just a candidate, but someone who can hit the ground running.
✨Customer Service Focus
Since this role emphasises customer service, prepare examples of how you've successfully supported users in the past. Think about times when you resolved issues quickly or improved user experiences, as this will demonstrate your commitment to excellent service.
✨Troubleshooting Scenarios
Be ready to discuss troubleshooting scenarios you've encountered in previous roles. Prepare to explain your thought process and the steps you took to resolve issues, especially related to video conferencing and connectivity, as this will highlight your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current AV setup and their migration to Cisco. This shows your genuine interest in the role and helps you understand how you can contribute to their ongoing changes effectively.
