At a Glance
- Tasks: Provide top-notch IT support across multiple academies and tackle tech challenges head-on.
- Company: Join the Harris Federation, a collaborative and inclusive educational organisation.
- Benefits: Enjoy competitive pay, generous leave, and a range of employee perks.
- Other info: Flexible working arrangements and excellent professional development opportunities await you.
- Why this job: Make a real difference in students' lives while advancing your IT career.
- Qualifications: Strong communication skills and experience with Microsoft products are essential.
The predicted salary is between 30000 - 40000 £ per year.
About this Opportunity
We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short‑term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high‑quality, ITIL‑aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon.
Main Areas of Responsibility
- Providing high‑quality technical IT support, advice and guidance to staff, students and head office employees where necessary.
- Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated.
- Ensuring that IT support tickets are resolved within the target resolution time.
- Re‑routing and/or escalating IT support tickets to the appropriate team as necessary.
- Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase.
- Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause.
- Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service.
What We Are Looking For
- Excellent spoken and written communication skills.
- Self‑motivation, with a can‑do attitude and a strong commitment to delivering results on time and to a high quality in a fast‑paced, constantly changing environment.
- The ability to self‑manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem‑solving.
- Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer‑focused ICT support role.
- Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products.
- Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving.
- The ability to react quickly and effectively to issues and opportunities.
What We Can Offer You
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top‑quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression.
- Annual performance and loyalty bonus.
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution.
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term‑time contracts.
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare.
- Employee Assistance Programme for free and confidential advice.
- Cycle to work salary sacrifice scheme.
- Wide range of shopping, leisure, and travel discounts.
- 20% off at Tapi Carpets, exclusive to Harris employees.
- Interest‑free ICT and season ticket loans.
For most non‑teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Senior IT Technician - Roaming, Hybrid IT Support Lead employer: Harris Federation
Harris Federation is an exceptional employer that prioritises professional development and employee wellbeing, offering a collaborative work culture where staff are supported through coaching, mentoring, and extensive training programmes. With generous benefits including a competitive pension scheme, annual leave that increases with service, and flexible working arrangements, employees can thrive in a dynamic environment while making a meaningful impact across multiple academies in the Greenwich, Bexley, Thurrock, and Havering areas.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician - Roaming, Hybrid IT Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can put in a good word for you. Don't be shy; people love to help!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your troubleshooting and resolution skills. Share specific examples of how you've tackled IT issues in the past—this will make you stand out.
✨Tip Number 3
Be flexible and adaptable! Since this role involves roaming support, emphasise your ability to handle various pressures and demands. Let them know you're ready to jump in wherever needed and keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Harris. So, don’t wait—get your application in today!
We think you need these skills to ace Senior IT Technician - Roaming, Hybrid IT Support Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills for the Senior IT Technician role. We want to see how your background aligns with our needs, so don’t hold back on showcasing your IT support expertise!
Show Off Your Communication Skills:Since excellent communication is key in this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well, so make every word count!
Highlight Problem-Solving Abilities:In your application, share specific examples of how you've tackled IT issues in the past. We’re looking for those analytical skills and a proactive approach to troubleshooting, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Harris Federation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Office 365 and SharePoint, as well as Apple OS. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Showcase Your Communication Skills
Since this role involves providing support to various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical users in the past.
✨Demonstrate Flexibility and Adaptability
Be prepared to discuss times when you've had to adapt quickly to changing circumstances or priorities. Highlight your ability to manage multiple tasks under pressure, as this is crucial for a roaming technician.
✨Prepare for Problem-Solving Questions
Expect questions that assess your analytical skills and approach to problem-solving. Think of specific incidents where you identified root causes of recurring issues and how you implemented solutions, as this will show your proactive mindset.
