At a Glance
- Tasks: Provide top-notch IT support across multiple academies and manage exciting tech projects.
- Company: Join the Harris Federation, a leader in transforming education for disadvantaged youth.
- Benefits: Enjoy competitive pay, professional growth, and a supportive work culture.
- Other info: Dynamic role with opportunities for career advancement in a fast-paced environment.
- Why this job: Make a real difference in students' lives while developing your IT skills.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Two Senior IT Technicians are sought to oversee IT support services and project-related activities across multiple academies.
The role involves roaming technician duties to provide flexible support for short-term absences, vacancies and additional demand, ensuring delivery of high-quality, ITIL-aligned IT services.
Interviews are in-person on 22 July (South Quadrant) and 29 July (South Quadrant).
Responsibilities
- Provide high-quality technical IT support, and guidance to staff, students, and head office employees where necessary.
- Log IT support requests in the Service Management system, own tickets, and keep users updated.
- Ensure IT support tickets are resolved within the target resolution times.
- Route or escalate IT support tickets to the appropriate team as necessary.
- Identify, implement and document workarounds for desktop-related problems within the Knowledgebase.
- Identify recurring IT incidents and perform root cause analysis to identify underlying causes.
- Notify key contacts within the Federation and Academies on detection of major incidents affecting service delivery.
- Demonstrate excellent spoken and written communication skills.
- Self-motivation, a can-do attitude, and a strong commitment to delivering results on time and to a high quality in a fast-paced, changing environment.
- Ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
- Demonstrate flexibility and adaptability to handle the pressures of a highly customer-focused ICT support role.
- Good knowledge of Microsoft products (including Office 365 and Share Point), Apple OS, and other desktop software products.
- Excellent troubleshooting and resolution skills with a clear, analytical approach to problem solving.
- Ability to react quickly and effectively to issues and opportunities.
Qualifications
- Proven experience in delivering IT support services and project-related activities in a multi-site environment.
- Strong communication skills and the ability to work with staff, students and stakeholders at all levels.
- Experience with ITIL processes or similar service management frameworks is desirable.
- Proficiency with Microsoft 365, Share Point, mac OS, and other desktop software platforms.
- Ability to work autonomously, manage priorities, and adapt to changing demands.
- About Harris Federation
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened the first school in 1990.
Over the past thirty years, the Federation has implemented ideas and initiatives that have transformed opportunities for pupils from working-class and disadvantaged backgrounds.
Harris academies are widely recognised as a force for social mobility.
The Federation now has over 50 schools educating more than 40,000 young people across London and Essex, employing over 5,000 staff across academies and head office.
We value diversity and are committed to a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work aims to close the educational gap and provide equal access to high-quality education for every child, regardless of background.
Our four core values are Excellence, Collaboration, Support, and Innovation.
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StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician — Multi-Site IT Support & Projects
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Harris Federation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Harris Federation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Harris Federation!
✨Direct Apply to Harris Federation
Let's not forget to apply directly through the Harris Federation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician — Multi-Site IT Support & Projects
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Harris Federation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Harris Federation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Harris Federation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
