At a Glance
- Tasks: Provide top-notch IT support across multiple academies while managing tech issues.
- Company: Join the Harris Federation, a leader in educational IT services.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and 26 days of leave.
- Other info: Dynamic work environment with opportunities for professional development.
- Why this job: Make a real difference in education with flexible hours and career growth.
- Qualifications: Strong communication skills and experience with Microsoft products required.
The predicted salary is between 35000 - 45000 € per year.
£35,000-£45,000 + Performance and Loyalty Bonus + Pension Scheme (LGPS) + Harris Wellbeing Cash Plan + Additional Harris Benefits
ABOUT THIS OPPORTUNITY
We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our successful secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short-term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high-quality, ITIL-aligned IT services to our customers. You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon.
MAIN AREAS OF RESPONSIBILITY
- Providing high-quality technical IT support, advice and guidance to staff, students and head office employees where necessary.
- Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated.
- Ensuring that IT support tickets are resolved within the target resolution time.
- Re-routing and/or escalating IT support tickets to the appropriate team as necessary.
- Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase.
- Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause.
- Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Excellent spoken and written communication skills.
- Self motivation, with a can-do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment.
- The ability to self-manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem-solving.
- Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer focussed ICT support role.
- Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products.
- Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving.
- The ability to react quickly and effectively to issues and opportunities.
WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression.
- Annual performance and loyalty bonus.
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution.
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts.
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare.
- Employee Assistance Programme for free and confidential advice.
- Cycle to work salary sacrifice scheme.
- Wide range of shopping, leisure, and travel discounts.
- 20% off at Tapi Carpets, exclusive to Harris employees.
- Interest-free ICT and season ticket loans.
- For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
IMPORTANT INFORMATION
Safeguarding Notice: The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Roaming IT Technician for Education, Flexible Hours & Bonus employer: Harris Federation
Harris Federation is an exceptional employer, offering a collaborative work culture that prioritises professional development and career progression for its employees. With flexible working arrangements, generous benefits including a performance bonus, pension scheme, and a strong commitment to employee wellbeing, this role as a Roaming IT Technician provides a meaningful opportunity to contribute to the educational success of multiple academies in the vibrant areas of Greenwich, Bexley, Thurrock, and Havering.
StudySmarter Expert Advice🤫
We think this is how you could land Roaming IT Technician for Education, Flexible Hours & Bonus
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harris Academies on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. We should be ready to showcase our troubleshooting skills and how we handle pressure. Role-playing with a friend can help us nail those responses!
✨Tip Number 3
Show off our passion for education tech! During interviews, let’s share examples of how we've used tech to enhance learning experiences. This will demonstrate our commitment to the role and the values of Harris.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the Harris team and ready to contribute to their mission.
We think you need these skills to ace Roaming IT Technician for Education, Flexible Hours & Bonus
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Roaming IT Technician role. Highlight your relevant experience with IT support, especially in educational settings, and showcase how your skills align with our needs.
Show Off Your Communication Skills:Since excellent communication is key in this role, use clear and concise language in your application. Give examples of how you've effectively communicated technical information to non-technical users in the past.
Demonstrate Problem-Solving Abilities:We love candidates who can think on their feet! Include specific instances where you've successfully troubleshot IT issues or implemented solutions. This will show us you have the analytical approach we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Harris Federation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Office 365 and SharePoint. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role involves providing support to staff and students, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would communicate with someone who isn't tech-savvy, so think about examples from your past.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific examples of how you've tackled IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical approach to problem-solving.
✨Emphasise Flexibility and Adaptability
As a roaming technician, you'll need to adapt quickly to different environments. Be ready to discuss times when you've successfully managed multiple tasks or adapted to changing priorities, showcasing your ability to thrive under pressure.
