At a Glance
- Tasks: Provide top-notch IT support across multiple academies and tackle tech challenges head-on.
- Company: Join the Harris Federation, a leader in educational support and innovation.
- Benefits: Enjoy competitive pay, generous leave, and a range of wellness perks.
- Other info: Flexible working arrangements with opportunities for professional growth and development.
- Why this job: Make a real difference in education while developing your IT skills in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving in fast-paced settings.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Senior IT Technician to oversee IT support services and project-related activities across a number of our secondary academies in Greenwich, Bexley, Thurrock and Havering. As a roaming technician, you will provide flexible support to cover short‑term absences, vacancies, or to offer additional assistance as needed. This approach ensures the continued delivery of high‑quality, ITIL‑aligned IT services to our customers.
You will be providing support to Harris Academy Falconwood, Harris Academy Greenwich, Harris Academy Riverside, Harris Academy Rainham and Harris Rainham Sixth Form, Harris Academy Chafford Hundred, and Harris Academy Ockendon.
Main Areas of Responsibility- Providing high‑quality technical IT support, advice and guidance to staff, students and head office employees where necessary.
- Ensuring IT Support needs are logged appropriately on the Service Management system, retaining ownership of IT support tickets and ensuring users are kept updated.
- Ensuring that IT support tickets are resolved within the target resolution time.
- Re‑routing and/or escalating IT support tickets to the appropriate team as necessary.
- Identifying, implementing and documenting workarounds for desktop related problems within the Knowledgebase.
- Identifying recurring IT incidents and performing root cause analysis to identify the underlying cause.
- Notifying key contacts within the Federation and Academies under your care on detection of a major incident affecting the service or our ability to deliver a service.
- Excellent spoken and written communication skills.
- Self‑motivation, with a can‑do attitude and a strong commitment to delivering results on time and to a high quality in a fast‑paced, constantly changing environment.
- The ability to self‑manage, organise, and prioritise tasks and work under pressure during troubleshooting and problem‑solving.
- Flexibility, adaptability and the capability to handle the various pressures and demands associated with this highly customer‑focused ICT support role.
- Good knowledge of Microsoft products, including Office 365 and SharePoint, Apple OS and other desktop related software products.
- Excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving.
- The ability to react quickly and effectively to issues and opportunities.
- Excellent opportunities for continuous professional development and career progression.
- Annual performance and loyalty bonus.
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution.
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term‑time contracts.
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare.
- Employee Assistance Programme for free and confidential advice.
- Cycle to work salary sacrifice scheme.
- Wide range of shopping, leisure, and travel discounts.
- 20% off at Tapi Carpets, exclusive to Harris employees.
- Interest‑free ICT and season ticket loans.
For most non‑teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Equal OpportunitiesThe Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Safeguarding NoticeThe Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Senior IT Technician - Roaming, Hybrid IT Support Lead in London employer: Harris Federation
Harris Federation is an exceptional employer, offering a collaborative work culture that prioritises professional development and career progression for its staff. With a strong commitment to employee wellbeing, the organisation provides a comprehensive benefits package, including generous annual leave, performance bonuses, and access to various support programmes, all while fostering an inclusive environment that values diversity and promotes a healthy work-life balance through flexible working arrangements.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician - Roaming, Hybrid IT Support Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to demonstrate your troubleshooting skills.
✨Tip Number 3
Show off your flexibility! Highlight your ability to adapt to different environments and your experience with various IT systems. This is key for a roaming technician role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Senior IT Technician - Roaming, Hybrid IT Support Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior IT Technician role. Highlight your relevant experience in IT support, especially any work with Microsoft products or troubleshooting skills that match what we're looking for.
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. Give examples of how you've effectively communicated with staff or students in previous roles to demonstrate your ability.
Highlight Your Problem-Solving Abilities:We want to see how you tackle challenges! Include specific instances where you've resolved IT issues or improved processes. This will show us your analytical approach and commitment to delivering high-quality results.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Harris Federation
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, especially Office 365 and SharePoint, as well as Apple OS. Be ready to discuss specific troubleshooting scenarios you've handled in the past, showcasing your analytical approach to problem-solving.
✨Demonstrate Your Communication Skills
Since this role involves providing support to various stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical information to non-technical users, ensuring they understand the solutions you provide.
✨Show Your Flexibility and Adaptability
As a roaming technician, you'll need to adapt quickly to different environments. Think of instances where you've successfully managed changing priorities or tackled unexpected challenges. Highlight your can-do attitude and how it has helped you deliver results under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life IT incidents. Prepare by thinking through potential scenarios, such as dealing with a major incident affecting service delivery. Outline your thought process for identifying root causes and implementing effective workarounds.
