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- Tasks: Lead technical support and configuration for Oracle systems, ensuring performance and stability.
- Company: Join the Harris Federation, a leader in transforming education for disadvantaged pupils.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and extensive wellbeing support.
- Why this job: Make a real impact in education while developing your technical skills in a collaborative environment.
- Qualifications: Degree in relevant field and experience with Oracle Cloud applications required.
- Other info: Flexible working arrangements and excellent career progression opportunities await you.
The predicted salary is between 50000 - 60000 £ per year.
£60,000-£70,000 + Performance and Loyalty Bonus + Pension Scheme (LGPS) + Harris Wellbeing Cash Plan + Additional Harris Benefits
ABOUT THIS OPPORTUNITY
We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert-level technical administration and configuration for Oracle Fusion Application ERP, HCM, Payroll and PBCS/FDI systems, ensuring stability, performance and continuous improvement. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we would love to hear from you.
MAIN AREAS OF RESPONSIBILITY
- Oracle System Configuration & Management: Perform end-to-end configuration of Oracle Cloud modules (ERP, HCM, PBCS, FDI) including workflows, approval hierarchies, roles, flex fields, and user-defined reports. Translate business needs into practical Oracle configuration changes and ensure alignment with global system design and business processes. Maintain a central configuration log and version history, ensuring full traceability of system changes.
- Technical Support & Troubleshooting: Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues. Analyse root causes using tools like SQL Developer, OTBI, diagnostic logs, and interface monitoring dashboards. Resolve service interruptions or data issues swiftly, ensuring minimal business impact. Review technical solutions proposed by the supplier and articulate business impact related to the solution.
- Patch & Release Management: Coordinate and test Oracle quarterly patches, ensuring business continuity and zero-defect delivery. Maintain a release calendar and communicate clearly with stakeholders about patch content, potential disruptions, and mitigations. Document release test scripts and outcomes and ensure rollback plans are always in place.
WHAT WE ARE LOOKING FOR
- Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Administration
- Oracle Cloud certification (e.g. Oracle Financials Cloud, Oracle HCM, Oracle Integration Cloud) or willingness to obtain within 12 months
- Minimum of three years' hands-on experience supporting Oracle Cloud applications (e.g. ERP, HCM, PBCS) in an in-house or consultancy setting
- Proven experience in configuring Oracle modules, including workflows, role-based access, value sets, flexfields and approval rules
- Experience of supporting or coordinating testing cycles (e.g. UAT, regression, patch release validation)
- Demonstrated experience managing technical queries, resolving tickets and escalating issues with vendors
- Experience working with system interfaces, including file-based data imports/exports, APIs or SFTP
- Previous involvement in patch testing, sandbox refreshes or release deployment in Oracle Cloud
WHAT WE CAN OFFER YOU
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
- Lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
IMPORTANT INFORMATION
Safeguarding Notice: The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
Senior Oracle Technical Support and Configuration Analyst in Croydon employer: HARRIS FEDERATION
Contact Detail:
HARRIS FEDERATION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Oracle Technical Support and Configuration Analyst in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the Oracle community or related fields. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in Oracle applications. We recommend practising common interview questions and scenarios that relate to the role, so you can showcase your expertise confidently.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to companies you’re interested in, like us at Harris. Express your enthusiasm for the role and how your skills align with their needs; it shows initiative and can set you apart from other candidates.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the position and highlighting a key point from your conversation can leave a lasting impression. It’s a simple way to keep you top of mind for the hiring team.
We think you need these skills to ace Senior Oracle Technical Support and Configuration Analyst in Croydon
Some tips for your application 🫡
Read the Job Pack: Before diving into your application, make sure to download and read the job pack. It’s packed with useful info that’ll help you tailor your application to what we’re looking for!
Show Off Your Skills: When writing your CV or supporting statement, highlight your experience with Oracle Cloud applications. We want to see how your skills align with the role, so don’t hold back!
Keep It Clear and Concise: Make sure your application is easy to read. Use bullet points where possible and keep your sentences short. We appreciate clarity, and it helps us see your qualifications at a glance.
Apply Through Our Website: Remember to submit your application through our careers website. It’s the best way to ensure we receive it, and you can easily track your application status there too!
How to prepare for a job interview at HARRIS FEDERATION
✨Know Your Oracle Stuff
Make sure you brush up on your knowledge of Oracle Cloud applications, especially ERP, HCM, and PBCS. Be ready to discuss specific configurations you've worked on and how they align with business needs. This shows you're not just familiar with the systems but can also translate technical jargon into practical solutions.
✨Showcase Problem-Solving Skills
Prepare examples of complex technical challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to troubleshoot effectively, which is crucial for this role.
✨Understand the Company Culture
Familiarise yourself with the Harris Federation's mission and values, particularly their focus on social mobility and inclusivity. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goals. This shows that you're not just looking for a job, but a place where you can make a difference.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, or future developments within the Oracle service delivery team. This not only shows your genuine interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!