At a Glance
- Tasks: Provide top-notch IT support and help improve tech systems across our academies.
- Company: Join the Harris Federation, a leader in transforming education for disadvantaged students.
- Benefits: Enjoy competitive pay, professional development, and generous leave policies.
- Other info: Be part of a diverse team committed to uplifting young minds and fostering inclusivity.
- Why this job: Make a real difference in education while developing your IT skills in a dynamic environment.
- Qualifications: Strong troubleshooting skills and knowledge of Microsoft and Apple products required.
The predicted salary is between 30000 - 42000 € per year.
We are seeking a proactive and skilled IT Technician to play a key role in delivering high‑quality IT support services and contributing to project work across the Harris Federation. Based at our Croydon Head Office and supporting our Academies, you will operate as a roaming technician, providing cover for short‑term absences, vacancies and periods of increased demand. Your flexibility and expertise will help ensure that Group ICT consistently delivers exceptional, ITIL‑aligned services to our staff and students. This is a dynamic and rewarding opportunity to work across a diverse network and make a meaningful impact on IT systems that help to transform education across London.
MAIN AREAS OF RESPONSIBILITY
- Providing high‑quality IT support, advice and guidance in line with ITIL and HarrisNet principles for Head Office, academy staff and students
- Logging all IT support needs accurately in the Service Management system
- Retaining ownership of academy support tickets and updating staff on progress
- Resolving support tickets within SLA targets
- Re‑routing or escalating tickets to the correct team and working with third line support, Project Managers and stakeholders
- Identifying, implementing and documenting desktop workarounds in the Knowledgebase
- Identifying recurring incidents and performing root‑cause analysis
- Notifying key contacts of major incidents affecting service delivery
- Imaging, deploying and maintaining Windows 11 PCs, laptops, tablets, and Apple iMacs/iPads
- Installing, configuring and maintaining peripherals (printers, IWBs, projectors)
- Installing and testing software and updates while ensuring licence compliance
- Installing, configuring and maintaining VoIP phones
- Working with local academy Technicians and providing 2nd‑line support for complex issues
- Familiarising yourself with academy network infrastructure and documentation
- Checking and maintaining server and network infrastructure according to HarrisNET best practice
- Supporting on‑site infrastructure (physical/virtual servers, networking devices) to ensure availability and security
WHAT WE ARE LOOKING FOR
- A confident communicator at all levels, with excellent verbal and written communication skills
- Self‑motivated, with a can‑do attitude and a strong commitment to delivering results on time and to a high quality in a fast paced, constantly changing environment
- Able to self‑manage, organise and prioritise tasks and work under pressure during troubleshooting and problem‑solving
- Flexible, adaptable and capable of handling the various pressures and demands associated with this highly customer focussed ICT support role
- Knowledgeable about Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products
- Able to demonstrate excellent troubleshooting and resolution skills, backed by a clear, analytical approach to problem solving
- Able to react quickly and effectively to issues and opportunities
WHAT WE CAN OFFER YOU
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme with generous employer contribution
- 26 days' annual leave plus bank holidays, rising to 27 days after 2 years' service
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- Interest‑free ICT and season ticket loans
IMPORTANT INFORMATION
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve.
IT Technician in Croydon employer: HARRIS FEDERATION
At the Harris Federation, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. As an IT Technician based in our Croydon Head Office, you will benefit from extensive professional development opportunities, a supportive environment, and a commitment to social mobility through education. Join us in making a meaningful impact on the lives of over 40,000 students while enjoying competitive benefits such as generous annual leave, performance bonuses, and a comprehensive wellbeing programme.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your passion for tech! Bring examples of projects you've worked on or problems you've solved in the past. This will help us see your commitment to delivering high-quality IT support and your ability to make a real impact.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at Harris Federation.
We think you need these skills to ace IT Technician in Croydon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the IT Technician role. We want to see how you can contribute to our mission of delivering exceptional IT support!
Show Off Your Communication Skills:Since you'll be working with staff and students, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language in your application to show us you can communicate effectively at all levels.
Highlight Your Problem-Solving Abilities:We love candidates who can troubleshoot and resolve issues efficiently. Share specific examples in your application that showcase your analytical approach to problem-solving and how you've tackled challenges in the past.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in education across London.
How to prepare for a job interview at HARRIS FEDERATION
✨Know Your ITIL Principles
Familiarise yourself with ITIL principles as they are crucial for the role. Be ready to discuss how you've applied these in past experiences, especially in delivering high-quality IT support.
✨Showcase Your Troubleshooting Skills
Prepare specific examples of complex issues you've resolved. Highlight your analytical approach and how you prioritised tasks under pressure, as this will demonstrate your problem-solving capabilities.
✨Communicate Clearly
Practice articulating technical concepts in simple terms. As a confident communicator, you’ll need to explain solutions to both staff and students, so clarity is key!
✨Demonstrate Flexibility and Adaptability
Be ready to discuss situations where you've had to adapt quickly to changing demands. This role requires a proactive attitude, so share examples that showcase your ability to handle various pressures effectively.
