At a Glance
- Tasks: Drive customer success strategies and strengthen relationships with key clients.
- Company: Join Rialtas, a leader in accounting software for local councils.
- Benefits: Enjoy competitive pay, extra personal days, and a £325 annual Lifestyle Reward.
- Other info: Be part of a passionate team with significant career growth opportunities.
- Why this job: Make a real impact by enhancing customer satisfaction and driving growth.
- Qualifications: Experience in customer success or account management, with strong analytical skills.
The predicted salary is between 35000 - 45000 € per year.
Rialtas, part of the global Harris Computer family, is seeking a proactive and commercially focused Customer Success Manager to lead and grow our existing strategic customer relationships. Reporting to the Sales Manager, the Customer Success Manager will work closely with the Existing Inbound Sales Lead to align customer success activity with broader sales campaigns, revenue targets, and strategic priorities. This role will focus on deepening engagement with top strategic customers while developing scalable processes and frameworks for managing the wider client base.
Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.
Responsibilities:
- Own and drive the customer success strategy to strengthen relationships with our existing customers.
- Focus on top named strategic customers, ensuring high engagement, satisfaction, and identification of upsell and cross-sell opportunities.
- Collaborate with the Sales Manager to ensure sales campaigns and communications are aligned with customer needs and commercial goals as well as processes for managing and growing the customer base effectively.
Key Focus Areas:
- Identify and execute opportunities for upselling, cross-selling, and increasing customer lifetime value.
- Deliver on KPIs for the customer success and B2B sales functions, ensuring they align with business priorities.
- Monitor and report on key metrics, including retention, churn, customer satisfaction, and revenue contribution.
- Work to reduce attrition across all customer segments through proactive engagement and service delivery excellence.
- Report to Sales Manager to align campaigns, messaging, and promotions with customer growth strategy.
- Collaborate cross-functionally with Professional Services (PS) to ensure customer bookings, campaigns, and communications run smoothly.
- Share insights and customer feedback to help shape product and service improvements.
Reporting & Insights:
- Provide regular reports to the Sales Manager on performance, trends, risks, and opportunities within the customer base.
- Maintain accurate customer records, pipeline updates, and activity tracking using CRM systems.
- Present strategic insights on retention, growth, and customer engagement to support data-driven decision-making.
- Build and update Customer Account plans for named customers to understand their strategic landscape and opportunity development potential.
Skills & Experience:
- Proven experience as a Customer Success Manager, Account Manager, or Relationship Manager, ideally within a software or B2B environment.
- Strong background in customer growth, retention, and revenue optimization.
- Demonstrated success in identifying and delivering upsell and cross-sell opportunities.
- Excellent analytical and reporting skills, with experience working to KPIs and performance targets.
- Skilled communicator with strong relationship-building and influencing abilities.
- Proficiency in CRM platforms and customer analytics.
Personal Attributes:
- Customer-centric and commercially astute.
- Strategic thinker with strong operational execution skills.
- Data-driven with excellent problem-solving abilities.
- Collaborative, proactive, and adaptable in a fast-paced environment.
Additional Requirements:
- Own transport and a valid driving licence.
- Excited about joining an initially small team that cares passionately about its customers.
About Us:
Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission-critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth is significant.
Policy:
Rialtas is dedicated to the achievement of equality of opportunity for all staff and applicants for employment. This policy prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law, and ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their abilities.
Benefits:
Harris offers an extremely competitive UK employee benefits programme. 5 personal days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting to £325 per annum.
Application:
Our recruitment process will comprise interviews and, at times, a written exercise, an assessment day and/or a presentation. We are an equal opportunities employer. If your application is progressed, please inform us of any adjustments or additional support you may require.
Customer Success Representative in Wroughton employer: Harris Computer
Rialtas is an exceptional employer, offering a dynamic work environment in Uffcott, Wroughton, where employees are encouraged to thrive in a collaborative and customer-focused culture. With a strong commitment to employee growth, competitive benefits including additional personal leave and a Lifestyle Reward, and the opportunity to be part of a passionate team within a leading software provider, Rialtas stands out as a place where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Representative in Wroughton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. It gives you a better chance to stand out and show your genuine interest in the role.
We think you need these skills to ace Customer Success Representative in Wroughton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Customer Success Representative role. Highlight your relevant experience and skills that align with what we're looking for, like customer growth and relationship management.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your success in previous roles. Use metrics where possible to show how you’ve contributed to customer satisfaction and revenue growth.
Be Authentic:Let your personality shine through in your written application. We want to see who you are beyond your qualifications, so feel free to express your passion for customer success and teamwork.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Harris Computer
✨Know Your Customer Success Strategies
Before the interview, brush up on customer success strategies and frameworks. Be ready to discuss how you would strengthen relationships with existing customers and identify upsell opportunities. This shows you understand the role and can contribute from day one.
✨Align with Sales Goals
Familiarise yourself with how customer success aligns with sales campaigns. Prepare examples of how you've collaborated with sales teams in the past to meet commercial goals. This will demonstrate your ability to work cross-functionally, which is key for this role.
✨Showcase Your Analytical Skills
Be prepared to talk about your experience with KPIs and performance metrics. Bring specific examples of how you've monitored customer satisfaction and retention rates, and how you've used data to drive decisions. This will highlight your analytical mindset and problem-solving abilities.
✨Demonstrate Your Customer-Centric Approach
During the interview, share stories that showcase your customer-centric attitude. Discuss how you've gone above and beyond to ensure customer satisfaction and engagement. This will resonate well with the company's values and show you're a great fit for their team.
