At a Glance
- Tasks: Build strong customer relationships and support their success with our solutions.
- Company: Join Rialtas, a leader in accounting software for local councils.
- Benefits: Enjoy competitive pay, extra personal days, and a lifestyle reward.
- Other info: Hybrid role with opportunities for growth and development.
- Why this job: Kickstart your career in Customer Success and make a real impact.
- Qualifications: Enthusiasm for customer service and a willingness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Rialtas, part of the global Harris Computer family, is looking for a motivated and customer-focused Customer Success Executive (Junior) to help build and strengthen relationships with our valued customers. This is an exciting opportunity for someone looking to develop a career in Customer Success. Whether you have experience in customer service, account coordination, sales support, administration, software support, or you're a recent graduate looking to start your career, we would love to hear from you.
Working closely with our Head of Sales and wider teams, you'll learn how to manage customer relationships, improve customer satisfaction, and identify opportunities to help our customers get the most value from our solutions. Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.
What You Will Do
- Customer Retention & Growth
- Support the delivery of our customer success strategy to strengthen relationships with existing customers.
- Build positive relationships with customers through regular communication and proactive engagement.
- Support key customer accounts, helping to ensure high levels of customer satisfaction and engagement.
- Assist in identifying opportunities for upselling and cross‑selling within existing customer accounts.
- Work closely with the Head of Sales to support customer communications, campaigns and engagement activities.
- Contribute to initiatives aimed at improving customer satisfaction and Net Promoter Score (NPS).
- Revenue & Performance Management
- Support activities that help improve customer retention and reduce customer churn.
- Assist in identifying opportunities to increase customer value and engagement.
- Work towards agreed Customer Success and sales‑related KPIs.
- Monitor customer activity and help maintain accurate records of customer interactions and outcomes.
- Support the team in tracking key metrics such as customer satisfaction, retention and engagement.
- Collaboration & Communication
- Work closely with the Head of Sales to support customer growth initiatives and communication plans.
- Collaborate with Professional Services and other internal teams to ensure a positive customer experience.
- Build strong working relationships across the business to help deliver excellent customer service.
- Share customer feedback and insights to support continuous improvement of our products and services.
- Reporting & Insights
- Maintain accurate customer records, activity updates and account information within CRM systems.
- Assist in preparing reports on customer engagement, retention and satisfaction.
- Support the development and maintenance of Customer Account Plans for key customers.
- Help identify customer trends, risks and opportunities and share these with the wider team.
- Contribute to data‑driven decision making through accurate reporting and administration.
What We Are Looking For
We're looking for someone who is enthusiastic, organised and enjoys working with people and who embodies our values.
- Skills & Experience
- Customer Service
- Customer Support
- Account Coordination
- Sales Support
- Administration
- Relationship Management
- You don't need previous Customer Success experience to be successful in this role.
We Would Love To See
- Excellent communication and interpersonal skills.
- A genuine passion for helping customers.
- Strong organisational and time‑management skills.
- Confidence building relationships with a variety of stakeholders.
- A willingness to learn and develop new skills.
- Good attention to detail and problem‑solving abilities.
- Experience using Microsoft Office and CRM systems would be beneficial but is not essential.
Personal Attributes
- Positive and proactive attitude.
- Customer‑focused mindset.
- Eager to learn and develop.
- Team player who enjoys collaborating with others.
- Adaptable and comfortable working in a growing business environment.
About Us
Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission‑critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant.
Rialtas employment Policy
Rialtas is dedicated to the achievement of equality of opportunity for all of its staff and applicants for employment. This broadly interpreted policy not only prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law, but also ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their own abilities.
Benefits
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Customer Success Executive (Junior) in Wroughton employer: Harris Computer
Rialtas is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. Located in Uffcott, Wroughton, our hybrid role offers flexibility alongside the opportunity to engage with customers and contribute to meaningful projects, all while enjoying a competitive benefits package that includes additional personal leave and lifestyle rewards. Join us to kickstart your career in Customer Success and be part of a company that values your contributions and fosters your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Junior) in Wroughton
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Harris Computer value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Harris Computer a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Harris Computer!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Harris Computer.
We think you need these skills to ace Customer Success Executive (Junior) in Wroughton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Harris Computer!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Harris Computer
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
