At a Glance
- Tasks: Lead professional services delivery and optimise operations for exceptional customer outcomes.
- Company: Harris Computer provides mission-critical software solutions across various sectors globally.
- Benefits: Enjoy a hybrid work model, competitive pay, personal days, and lifestyle rewards.
- Other info: Be part of an award-winning culture and make a real impact in the tech industry.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction in a fun, supportive culture.
- Qualifications: 10+ years in professional services, 7+ years in leadership, with strong organisational and communication skills.
The predicted salary is between 72000 - 108000 £ per year.
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This range is provided by Harris Computer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
OneFile, a Harris Computer company, are recruiting for a Vice President of Operations & Delivery on permanent, full-time basis. The position is hybrid, with the expectation of working a minimum of two days per week from our Manchester City Centre office, off Deansgate.
As a Vice President, this professional will take full ownership of professional services delivery and cross-functional operational excellence. This is a pivotal leadership role responsible for ensuring that our customers receive timely, high-quality implementations and that the entire business runs efficiently and at scale.
You will lead the Professional Services function, including project delivery, onboarding, and client-facing implementation teams. In parallel, you will work cross-functionally to optimise internal processes, systems, and business operations ensuring that we scale sustainably and deliver exceptional outcomes for both customers and employees.
What you will do
In performing this role your core duties and responsibilities will include, (but will not be limited to):
Professional Services & Customer Delivery
- Lead the successful delivery of all implementation and professional services projects, ensuring on-time, on-budget, and high-impact outcomes for customers
- Develop and maintain scalable delivery frameworks, playbooks, and templates to support repeatable and consistent project execution
- Embed KPIs to monitor delivery quality, customer satisfaction, and resource utilisation
- Partner closely with Sales and Client Success to ensure smooth handovers, project scoping, and early value delivery
Operational Excellence
- Evaluate and optimise end-to-end internal processes across departments (e.g., Sales, Support, Product, R&D) to improve efficiency and service delivery
- Own the creation and reporting of operational dashboards, enabling data-driven decision-making across the business
- Champion systems improvement and automation initiatives (including AI) that reduce friction and unlock scale
Leadership & Cross-Functional Collaboration
- Lead, coach, and grow a high-performing delivery and operations team
- Foster a culture of accountability, continuous improvement, and customer-centricity
- Collaborate with the SLT to set and monitor company-wide OKRs and operational priorities
- Act as a key voice in SLT meetings, helping to align delivery and operations with commercial and product goals
Strategic Projects & Scaling
- Lead or contribute to high-impact strategic projects such as global delivery model design, ISO compliance, or new market operational readiness
- Support the integration of new offerings, services, or acquisitions into core operations
What we are looking for
This role requires a strong SaaS operational leader with a track record of driving customer value, embedding scalable delivery models, and building performance-focused teams across functions.
You will be an integral part of an experienced executive team striving to reinvent and guarantee our customers’ positive experience with the products. You will possess exceptional organisational and leadership skills, as well as excellent interpersonal skills.
- Education in Business Administration, a related field, or relevant professional experience
- 10+ years of experience in professional services and delivery
- 7+ years of experience in a leadership role
- Proven record of developing and implementing successful delivery processes and driving client satisfaction
- Excellent interpersonal and communication skills
- Exceptional business acumen, strategic thinking, organisational, and leadership skills
About Us
Onefile is the leading learner management platform and pioneer of the first Eportfolio software.
Onefile’s platform streamlines workflows, unlocks funding and enables education and training providers to achieve higher learner success rates, at pace and at scale.
With award winning software and outstanding service, Onefile is trusted by 650 public and private organisations to support a wide range of qualification programs, such as apprenticeships and other regulated qualifications, and has helped over 2.3m educators and learners achieve their goals.
•20 years leading the industry • Queen’s Award for Innovation • Customer Service Excellence Awards•
About Harris Computer
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Seniority level
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Seniority level
Executive
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Software Development
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Vice President of Operations & Delivery in Manchester employer: Harris Computer
Harris Computer is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture in the vibrant city of Manchester. With a focus on innovation in the B2B SaaS sector, employees benefit from generous holiday allowances, private medical care, and opportunities to lead high-performing teams, making it a rewarding place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Operations & Delivery in Manchester
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Harris Computer.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Harris Computer.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Vice President of Operations & Delivery in Manchester
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Harris Computer.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Harris Computer. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Harris Computer
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Harris Computer, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Harris Computer, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Harris Computer could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Harris Computer as they’re likely seeking a candidate who can enhance their workplace culture.
