At a Glance
- Tasks: Lead professional services delivery and optimise operations for exceptional customer outcomes.
- Company: Harris Computer provides mission-critical software solutions across various sectors globally.
- Benefits: Enjoy a hybrid work model, competitive pay, personal days, and lifestyle rewards.
- Other info: Be part of an award-winning culture and make a real impact in the tech industry.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction in a fun, supportive culture.
- Qualifications: 10+ years in professional services, 7+ years in leadership, with strong organisational and communication skills.
The predicted salary is between 72000 - 108000 £ per year.
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This range is provided by Harris Computer. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
OneFile, a Harris Computer company, are recruiting for a Vice President of Operations & Delivery on permanent, full-time basis. The position is hybrid, with the expectation of working a minimum of two days per week from our Manchester City Centre office, off Deansgate.
As a Vice President, this professional will take full ownership of professional services delivery and cross-functional operational excellence. This is a pivotal leadership role responsible for ensuring that our customers receive timely, high-quality implementations and that the entire business runs efficiently and at scale.
You will lead the Professional Services function, including project delivery, onboarding, and client-facing implementation teams. In parallel, you will work cross-functionally to optimise internal processes, systems, and business operations ensuring that we scale sustainably and deliver exceptional outcomes for both customers and employees.
What you will do
In performing this role your core duties and responsibilities will include, (but will not be limited to):
Professional Services & Customer Delivery
- Lead the successful delivery of all implementation and professional services projects, ensuring on-time, on-budget, and high-impact outcomes for customers
- Develop and maintain scalable delivery frameworks, playbooks, and templates to support repeatable and consistent project execution
- Embed KPIs to monitor delivery quality, customer satisfaction, and resource utilisation
- Partner closely with Sales and Client Success to ensure smooth handovers, project scoping, and early value delivery
Operational Excellence
- Evaluate and optimise end-to-end internal processes across departments (e.g., Sales, Support, Product, R&D) to improve efficiency and service delivery
- Own the creation and reporting of operational dashboards, enabling data-driven decision-making across the business
- Champion systems improvement and automation initiatives (including AI) that reduce friction and unlock scale
Leadership & Cross-Functional Collaboration
- Lead, coach, and grow a high-performing delivery and operations team
- Foster a culture of accountability, continuous improvement, and customer-centricity
- Collaborate with the SLT to set and monitor company-wide OKRs and operational priorities
- Act as a key voice in SLT meetings, helping to align delivery and operations with commercial and product goals
Strategic Projects & Scaling
- Lead or contribute to high-impact strategic projects such as global delivery model design, ISO compliance, or new market operational readiness
- Support the integration of new offerings, services, or acquisitions into core operations
What we are looking for
This role requires a strong SaaS operational leader with a track record of driving customer value, embedding scalable delivery models, and building performance-focused teams across functions.
You will be an integral part of an experienced executive team striving to reinvent and guarantee our customers’ positive experience with the products. You will possess exceptional organisational and leadership skills, as well as excellent interpersonal skills.
- Education in Business Administration, a related field, or relevant professional experience
- 10+ years of experience in professional services and delivery
- 7+ years of experience in a leadership role
- Proven record of developing and implementing successful delivery processes and driving client satisfaction
- Excellent interpersonal and communication skills
- Exceptional business acumen, strategic thinking, organisational, and leadership skills
About Us
Onefile is the leading learner management platform and pioneer of the first Eportfolio software.
Onefile’s platform streamlines workflows, unlocks funding and enables education and training providers to achieve higher learner success rates, at pace and at scale.
With award winning software and outstanding service, Onefile is trusted by 650 public and private organisations to support a wide range of qualification programs, such as apprenticeships and other regulated qualifications, and has helped over 2.3m educators and learners achieve their goals.
•20 years leading the industry • Queen’s Award for Innovation • Customer Service Excellence Awards•
About Harris Computer
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer
Harris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with.
Seniority level
Seniority level
Executive
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#J-18808-LjbffrVice President of Operations & Delivery in Manchester employer: Harris Computer
Harris Computer is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to thrive in a hybrid environment based in Manchester City Centre. With a strong focus on professional development, competitive benefits including additional personal leave, and a commitment to innovation, Harris empowers its team to make impactful contributions while enjoying a supportive and fun workplace. Join us to be part of a mission-driven organisation that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President of Operations & Delivery in Manchester
✨Tip Number 1
Network with professionals in the SaaS industry, especially those who have experience in operations and delivery roles. Attend relevant conferences or webinars to connect with potential colleagues and learn about the latest trends in operational excellence.
✨Tip Number 2
Familiarise yourself with Harris Computer's products and services. Understanding their offerings will not only help you during interviews but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Prepare to discuss specific examples of how you've led successful project deliveries in the past. Highlight your experience in developing scalable delivery frameworks and embedding KPIs, as these are crucial for the role.
✨Tip Number 4
Showcase your leadership style and how you foster a culture of accountability and continuous improvement. Be ready to share strategies you've implemented to enhance team performance and customer satisfaction.
We think you need these skills to ace Vice President of Operations & Delivery in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operations and delivery, particularly in SaaS environments. Use specific examples that demonstrate your leadership skills and successful project outcomes.
Craft a Compelling Cover Letter:Your cover letter should reflect your understanding of the role and the company. Discuss how your background aligns with the responsibilities outlined in the job description, and express your enthusiasm for contributing to Harris Computer's mission.
Highlight Key Achievements:In both your CV and cover letter, emphasise key achievements that showcase your ability to lead teams, optimise processes, and deliver high-quality results. Use metrics where possible to quantify your impact.
Prepare for Interviews:Anticipate questions related to operational excellence and leadership. Be ready to discuss your approach to managing cross-functional teams and driving customer satisfaction. Prepare examples that illustrate your strategic thinking and problem-solving skills.
How to prepare for a job interview at Harris Computer
✨Showcase Your Leadership Experience
As a Vice President, you'll need to demonstrate your leadership skills. Prepare examples of how you've successfully led teams, managed projects, and driven operational excellence in previous roles.
✨Understand the Company’s Values
Familiarise yourself with Harris Computer's mission and values. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture of accountability and customer-centricity.
✨Prepare for Strategic Discussions
Expect to engage in conversations about strategic projects and scaling operations. Brush up on your knowledge of industry trends and be prepared to share your insights on how to optimise delivery models and improve client satisfaction.
✨Demonstrate Data-Driven Decision Making
Since the role involves creating operational dashboards and using data for decision-making, be ready to discuss your experience with data analysis and how it has influenced your past decisions in professional services and delivery.
