At a Glance
- Tasks: Build strong customer relationships and support their success with our solutions.
- Company: Join Rialtas, a leader in accounting software for local councils.
- Benefits: Enjoy competitive pay, extra personal days, and a lifestyle reward.
- Other info: Hybrid role with opportunities for growth and learning in a supportive environment.
- Why this job: Kickstart your career in Customer Success and make a real impact.
- Qualifications: No prior experience needed; just bring enthusiasm and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Rialtas, part of the global Harris Computer family, is looking for a motivated and customer-focused Customer Success Executive (Junior) to help build and strengthen relationships with our valued customers. This is an exciting opportunity for someone looking to develop a career in Customer Success. Whether you have experience in customer service, account coordination, sales support, administration, software support, or you're a recent graduate looking to start your career, we'd love to hear from you.
Working closely with our Head of Sales and wider teams, you'll learn how to manage customer relationships, improve customer satisfaction, and identify opportunities to help our customers get the most value from our solutions. Our offices are located in Uffcott, Wroughton near Swindon, easily accessible from Junctions 15 and 16 on the M4. This is a hybrid role, with on-site presence to be agreed. Occasional travel to client sites and UK-wide conferences will be required.
What you will do
- Customer Retention & Growth
- Support the delivery of our customer success strategy to strengthen relationships with existing customers.
- Build positive relationships with customers through regular communication and proactive engagement.
- Support key customer accounts, helping to ensure high levels of customer satisfaction and engagement.
- Assist in identifying opportunities for upselling and cross-selling within existing customer accounts.
- Work closely with the Head of Sales to support customer communications, campaigns and engagement activities.
- Contribute to initiatives aimed at improving customer satisfaction and Net Promoter Score (NPS).
- Revenue & Performance Management
- Support activities that help improve customer retention and reduce customer churn.
- Assist in identifying opportunities to increase customer value and engagement.
- Work towards agreed Customer Success and sales-related KPIs.
- Monitor customer activity and help maintain accurate records of customer interactions and outcomes.
- Support the team in tracking key metrics such as customer satisfaction, retention and engagement.
- Work closely with the Head of Sales to support customer growth initiatives and communication plans.
- Collaborate with Professional Services and other internal teams to ensure a positive customer experience.
- Build strong working relationships across the business to help deliver excellent customer service.
- Share customer feedback and insights to support continuous improvement of our products and services.
- Reporting & Insights
- Maintain accurate customer records, activity updates and account information within CRM systems.
- Assist in preparing reports on customer engagement, retention and satisfaction.
- Support the development and maintenance of Customer Account Plans for key customers.
- Help identify customer trends, risks and opportunities and share these with the wider team.
- Contribute to data-driven decision making through accurate reporting and administration.
What we are looking for
We're looking for someone who is enthusiastic, organised and enjoys working with people and who embodies our values.
Skills & Experience
We welcome applications from candidates with experience in:
- Customer Service
- Customer Support
- Account Coordination
- Administration
- Relationship Management
or graduates looking to start a career in Customer Success. You don't need previous Customer Success experience to be successful in this role. We would love to see:
- Excellent communication and interpersonal skills.
- A genuine passion for helping customers.
- Strong organisational and time management skills.
- Confidence building relationships with a variety of stakeholders.
- A willingness to learn and develop new skills.
- Good attention to detail and problem-solving abilities.
- Experience using Microsoft Office and CRM systems would be beneficial but is not essential.
Personal Attributes
- Positive and proactive attitude.
- Customer-focused mindset.
- Eager to learn and develop.
- Team player who enjoys collaborating with others.
- Adaptable and comfortable working in a growing business environment.
About Us
Rialtas is the market leader in providing accounting and administrative software and services for local councils in England and Wales. Rialtas is proud to be part of the Harris Computer family, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia. The opportunity for personal career growth, as a result, is significant.
Benefits
- Competitive UK employee benefits programme.
- 5 Personal Days leave entitlement granted over and above the standard 25 days holiday and bank holidays.
- Annual Lifestyle Reward amounting £325 per annum/pro rata.
Rialtas is dedicated to the achievement of equality of opportunity for all of its staff and applicants for employment. This broadly interpreted policy not only prohibits discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, age, national or ethnic origin, disability or any protected category under applicable law, but also ensures that competent individuals will be given the opportunity to join Rialtas and progress within the Company in accordance with their own abilities.
Customer Success Executive (Junior) in Swindon employer: Harris Computer
Rialtas is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where you can thrive in your career as a Customer Success Executive. With competitive benefits, including additional personal leave and a commitment to equality of opportunity, you'll be part of a dynamic team dedicated to enhancing customer satisfaction while enjoying the flexibility of a hybrid working model in a convenient location near Swindon.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Junior) in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how you can contribute to customer success. This shows you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! Whether it's through mock interviews or casual chats with friends, being able to articulate your thoughts clearly is key in customer-focused roles like this one.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Rialtas and contributing to our customer success journey.
We think you need these skills to ace Customer Success Executive (Junior) in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight any relevant experience or skills that match what we're looking for, like customer service or relationship management.
Show Your Passion:We love seeing enthusiasm! In your application, let us know why you're excited about helping customers and how you can contribute to our team. A genuine passion for customer success can really make you stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let your voice come across!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your details and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Harris Computer
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand what it means to build and maintain customer relationships, and be ready to discuss how you can contribute to customer satisfaction and retention.
✨Show Off Your Communication Skills
Since this role is all about building relationships, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully communicated with customers or team members.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your time and tasks. Share specific strategies you use to stay organised, especially when juggling multiple customer accounts or projects.
✨Express Your Eagerness to Learn
Rialtas values a willingness to learn and develop new skills. Be prepared to discuss how you’ve approached learning in the past and express your enthusiasm for growing within the company.
