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For Companies At a Glance
- Tasks: Support clients by developing tools for data extraction and interpretation from our software.
- Company: Join Force Information Systems, a leader in innovative solutions for the Police Service.
- Benefits: Enjoy competitive pay, extra personal days, and a £325 annual lifestyle reward.
- Why this job: Make a real difference by helping clients maximise their software capabilities.
- Qualifications: Experience in software configuration, reporting, and excellent communication skills required.
- Other info: Fully remote role with opportunities for career growth and team collaboration.
The predicted salary is between 28800 - 48000 £ per year.
Force Information Systems Limited (FIS), a Harris Computer company, is recruiting for a Product Consultant on a permanent, remote-working basis. The Product Consultant provides application support to customers, with a focus on developing tools that enable clients to efficiently extract and interpret data from our products.
Responsibilities and Duties
- Collaborate closely with clients to understand their business needs and provide expert consultation on how the software applications can be configured and utilised to meet those requirements effectively.
- Design and configure software solutions, develop tools that enable clients to extract and interpret data from the system, and create reporting solutions and dashboards that present information in a clear and meaningful way.
- Develop and deliver product training to ensure customers are confident in using the system and can maximise its capabilities.
- Maintain the ongoing administration and optimisation of software applications, including supporting updates, enhancements, and configuration changes.
- Build and maintain strong relationships with clients, partners, vendors, and internal teams while collaborating across departments such as sales, support, and development.
- Respond to client feedback and queries, support customer health checks, provide client support, assist with product testing, and occasionally support sales and marketing activities such as product demonstrations.
- Contribute to best practices and process improvement initiatives, and undertake other duties as required to support the wider team.
Requirements
- Education in Information Technology, Business, or a related field.
- Proven experience in software configuration, customisation, reporting, and user training.
- Experience using analytical data reporting tools.
- Experience working in a cross-functional team environment, collaborating with sales, support, and development teams.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities, with a proactive and solution-oriented mindset.
- A dynamic, well-spoken and patient individual who is dedicated to providing outstanding client service, with a keen eye for detail and the ability to thrive in a fast-paced, demanding environment.
- A proactive self-starter who is versatile and flexible across a range of tasks.
- Previous experience in the Police Professional Standards environment would be advantageous but is not essential.
Please note
- The successful applicant must pass the Police vetting process, which requires a minimum of 5 years continuous residency in the UK.
- The successful applicant must be based in the UK.
- Working hours are 9:00am – 5:30pm GMT.
- This is a fully remote position. Equipment including laptop and monitors will be provided.
- Occasional travel to client sites and team meetups will be required approximately at least twice a year.
About Us
Force Information Systems Limited (FIS) was formed in 1988 to develop solutions for the Police Service. Our team has extensive experience working on projects including HOLMES, Crime, Command and Control, Custody, Case Preparation, and Intelligence systems. Our staff bring deep domain expertise, with many team members having worked with FIS for over 20 years. Beyond policing, we have delivered projects including credit card fraud systems for major banks, intelligence systems for Royal Mail and various charities, and a range of bespoke software solutions tailored to specific business needs. FIS supplies software to 100% of police forces within Great Britain. At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.
Benefits
Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward of £325. Other benefits included such as Private Medical, Death in Service, Discounts etc.
Supporting Your Application
Our recruitment process will comprise of an interview with the lead recruiter followed by a take home test. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware of any adjustments or additional support we can provide you with before or on the day of an interview.
Product Consultant employer: Harris Computer
Contact Detail:
Harris Computer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Product Consultant role and ask if they can refer you to any opportunities at FIS or similar companies.
✨Tip Number 2
Prepare for those interviews! Research common questions for Product Consultant roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you have experience with software configuration or data reporting tools, be ready to discuss specific examples. We want to hear how you've helped clients in the past and how you can bring that expertise to FIS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at FIS.
We think you need these skills to ace Product Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Consultant role. Highlight your experience in software configuration and user training, as these are key aspects of the job. We want to see how your skills align with what we do at FIS!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love a proactive mindset, so share any instances where you’ve gone above and beyond to provide outstanding client service or improve processes.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that your application gets to the right place and helps us keep track of all candidates. Plus, it’s super easy to do!
How to prepare for a job interview at Harris Computer
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the software products you'll be consulting on. Familiarise yourself with their features, benefits, and common client queries. This will help you demonstrate your expertise and show that you're ready to provide valuable insights.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in the role. Prepare examples of how you've successfully configured software solutions or trained users in the past. This will showcase your problem-solving skills and ability to meet client needs effectively.
✨Showcase Your Communication Skills
As a Product Consultant, strong communication is key. Practice explaining complex concepts in simple terms. During the interview, focus on how you can build relationships with clients and collaborate with cross-functional teams, as this is crucial for success in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of clients you'll work with, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.