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- Tasks: Provide frontline application support and resolve complex issues for customers.
- Company: Join Harris Corporate IT, a leader in tech support with a collaborative vibe.
- Benefits: Enjoy 30 days of leave, competitive salary, and a £325 annual Lifestyle Reward.
- Why this job: Make a real difference by helping customers and enhancing their tech experience.
- Qualifications: 3+ years in technical support and a background in IT or Computer Science.
- Other info: Dynamic role with opportunities for growth and occasional travel to client sites.
The predicted salary is between 28800 - 48000 £ per year.
Harris Corporate IT (CIT) are seeking a skilled Technical Service Analyst to join our growing team on a permanent basis in Plymouth. The Technical Support Analyst provides frontline application support to customers while contributing to the needs of the deployment team. This role is primarily support-focused, 80% performing support tasks, and 20% performing deployments to the local staff.
Day-to-day responsibilities include:
- Diagnosing and resolving complex application issues
- Conducting customer training sessions
- Serving as a key liaison between customers and internal teams
Position & Responsibilities:
- Handling support calls, tickets, and Teams meetings with customers to diagnose and resolve application issues
- Managing bug fixes and software enhancements, using discretion to effect timely solutions that ensure customer satisfaction and minimise downtime
- Delivering customer training sessions remotely
- Diagnosing and troubleshooting incoming calls, tickets, and emails for technical issues of moderate scope
- Responsible for timely resolution or escalation of technical issues
- Supporting legacy system maintenance and modernisation efforts
- Developing, documenting, and implementing standard operating procedures and guidelines
- Exercising judgement within defined procedures and practices to determine appropriate action
Requirements:
- Education in Computer Science, Information Technology, or relevant work experience
- 3+ years of experience within a technical support role
- Proven ability to diagnose and troubleshoot technical issues
- Experience working with ticketing systems to manage and document support requests
- Basic understanding of networking principles
- Analytical skills to assess, prioritize, and resolve issues efficiently
- Experience providing technical support in a software environment
- Experience diagnosing bugs and responding to support tickets
Please note:
- The successful applicant must be based in the UK and able to commute to our Plymouth office
- Occasional travel to client sites for implementations
About us:
Harris Corporate IT (CIT) provides support to all Harris employees throughout our various offices and remote workforce. We provide a comprehensive suite of services ranging from system deployment to cloud management and most things in between, leveraging leading security tools and services in support of our enduring organisation.
Harris offers an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.
Supporting your application:
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities employer, we want to make sure we do all we can to make this a positive experience for you. When applying, please make us aware on your application of any adjustments or additional support we can provide you with before or on the day of an interview.
Technical Support Analyst in Plymouth employer: Harris Computer
Contact Detail:
Harris Computer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Harris Corporate IT, their values, and the services they offer. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves diagnosing and resolving application issues, brush up on common technical problems and how to solve them. You could even simulate support calls with a friend to get comfortable with the process.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on what to expect during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Harris Corporate IT.
We think you need these skills to ace Technical Support Analyst in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Analyst role. Highlight your experience in diagnosing and resolving technical issues, and don’t forget to mention any relevant training sessions you've conducted.
Showcase Your Skills: In your application, showcase your analytical skills and experience with ticketing systems. We want to see how you prioritise and resolve issues efficiently, so give us some examples!
Be Clear and Concise: When writing your cover letter, be clear and concise. Explain why you're a great fit for the role and how your background aligns with our needs at Harris Corporate IT. Keep it professional but let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Harris Computer
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around application support and troubleshooting. Familiarise yourself with common issues and solutions related to the software you'll be supporting, as well as any relevant networking principles.
✨Practice Customer Interactions
Since this role involves a lot of customer interaction, practice how you would handle support calls and tickets. Role-play scenarios where you diagnose issues and provide solutions, ensuring you can communicate clearly and effectively.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Prepare for Training Sessions
As delivering customer training sessions is part of the job, think about how you would approach this. Prepare a mini-training session on a common issue or feature, demonstrating your ability to convey technical information in an understandable way.