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For Companies At a Glance
- Tasks: Serve customers, manage orders, and build strong relationships in a friendly environment.
- Company: Family-run Builders Merchant with a rich history since 1912.
- Benefits: Competitive salary, 23 days holiday, pension, life insurance, and staff discounts.
- Other info: Enjoy a supportive workplace with opportunities for growth and development.
- Why this job: Join a welcoming team and make a real difference in customer service.
- Qualifications: Sales experience in the Builders Merchant industry and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
We are a family run Builders Merchant based in Croydon since 1912.
Full Time, permanent hours Monday to Friday 7.00am to 5.00pm (45 hours per week).
23 days holiday plus Bank Holidays, extra holiday rewarded after 5 years.
Competitive salary. Company pension with flexible contribution options. Life insurance after 1 year. Staff discount after an initial probationary period. Uniform provided.
Requirements
- Previous experience within sales and the Builders Merchant Industry, both telephone and counter.
- Confident dealing with customers over the phone and face to face.
- Good communication skills.
- Good product knowledge.
- Good computer skills.
- Able to understand and calculate margins and product quantities.
About us and your role
We are one of the largest independent Builders Merchants in the Southeast, with a sustainable and renewable energy training centre. We stock a vast array of materials required for all areas of the building trade, including Timber, Sanitaryware, Heating/Renewables and Plumbing.
Our company has a friendly and welcoming approach; from the moment our customers approach us we strive to give the best customer experience.
This role involves:
- Someone who understands the importance of good customer service and has a professional approach to their duties.
- Serving customers over our trade counters and assembling the relevant products; some product lifting and carrying will be required.
- Liaising with our customers via phone and email orders and when necessary, researching items we do not stock to ensure we fulfil as many orders as possible.
- Assisting our customers with any queries or questions regarding their order.
- Building good business relationships with both existing and new customers.
Locations
Customer Sales Associate and Counter Sales in Croydon, Surrey employer: Harris & Bailey Limited
Contact Detail:
Harris & Bailey Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Associate and Counter Sales in Croydon, Surrey
✨Tip Number 1
Get to know the company inside out! Research their history, values, and products. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about dealing with customers, think of scenarios where you can demonstrate your ability to handle queries and build relationships. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what the company values most and how to stand out in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our family-run business.
We think you need these skills to ace Customer Sales Associate and Counter Sales in Croydon, Surrey
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in sales and the Builders Merchant industry. We want to see how your background aligns with what we do, so don’t hold back on those relevant skills!
Be Personable: Since we pride ourselves on our friendly customer service, let your personality shine through in your application. Use a conversational tone and show us that you’re someone who enjoys interacting with customers both over the phone and face-to-face.
Know Your Stuff: Demonstrate your product knowledge in your application. Mention any specific materials or products you’re familiar with, as this will show us you’re ready to hit the ground running and assist our customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Harris & Bailey Limited
✨Know Your Products
Before the interview, brush up on your knowledge of the products commonly sold in a Builders Merchant. Familiarise yourself with materials like timber, plumbing supplies, and sanitaryware. This will not only impress your interviewers but also show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your understanding of the importance of good customer service, which is crucial for this role.
✨Practice Your Communication
Since the role involves both face-to-face and telephone interactions, practice your communication skills. You could role-play with a friend or family member to simulate customer interactions. Focus on being clear, confident, and friendly, as these traits are essential for building good relationships with customers.
✨Understand the Numbers
Brush up on your ability to calculate margins and product quantities. Being able to discuss how you would handle pricing and stock levels during the interview will show that you have the analytical skills needed for the job. Consider bringing a calculator or a notepad to demonstrate your readiness to tackle these tasks.