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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch service delivery and meet performance metrics.
- Company: Join a leading MSP that supports the financial sector with cutting-edge technology.
- Benefits: Enjoy a competitive salary and the chance to work in a forward-thinking environment.
- Why this job: Be part of a vibrant culture focused on innovation and excellence in service delivery.
- Qualifications: Experience in ITIL, SLAs, KPIs, and people management is essential.
- Other info: This role offers a unique opportunity for growth in a fast-paced industry.
The predicted salary is between 86000 - 120000 £ per year.
A leading MSP supporting the financial sector is currently looking to hire a talented Service Operations Manager / Head of Service Delivery to join their established team in London. In this role, the successful candidate will be responsible for ensuring that the service delivery team achieves and delivers all performance metrics and adheres to SLAs.
Responsibilities
- Maintaining daily, weekly, and monthly work plans and ensuring that goals are achieved and improvements made.
- People management, conducting appraisals, and dealing with inbound client support calls and high-profile clients.
Minimum Requirements
- ITIL
- SLAs / KPIs
- People Management
- MSP industry experience
This is an exciting opportunity to work for a forward-thinking MSP that is at the forefront of technology. If you are looking for a rewarding new role and have a proven track record in Service Delivery Management, then this might be the perfect opportunity for you.
Service Operations Manager / Head of Service Delivery employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager / Head of Service Delivery
✨Tip Number 1
Familiarise yourself with the specific SLAs and KPIs relevant to the financial sector. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to meeting industry standards.
✨Tip Number 2
Network with professionals in the MSP industry, especially those who have experience in service delivery management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your people management skills in detail. Think of specific examples where you've successfully managed teams or improved performance metrics, as this is crucial for the role.
✨Tip Number 4
Stay updated on the latest trends and technologies in service delivery within the financial sector. Showing that you're knowledgeable about current developments can set you apart from other candidates.
We think you need these skills to ace Service Operations Manager / Head of Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service delivery management, particularly within the MSP industry. Emphasise your familiarity with ITIL, SLAs, and KPIs, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service operations and your ability to manage teams effectively. Mention specific achievements that demonstrate your capability in meeting performance metrics and improving service delivery.
Highlight People Management Skills: In your application, provide examples of how you've successfully managed teams, conducted appraisals, and handled high-profile client interactions. This will show your potential employer that you have the necessary people management skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a managerial role.
How to prepare for a job interview at Harrington Starr
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Service Operations Manager. Familiarise yourself with key concepts like SLAs, KPIs, and ITIL frameworks, as these will likely come up during the interview.
✨Showcase People Management Skills
Prepare examples that demonstrate your experience in people management. Discuss how you've conducted appraisals, managed teams, and handled client interactions, especially with high-profile clients.
✨Highlight Your MSP Experience
Since the role is within a Managed Service Provider, be ready to discuss your previous experience in the MSP industry. Share specific challenges you've faced and how you overcame them to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to meet performance metrics. Think of situations where you had to maintain work plans and achieve goals under pressure.
