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- Tasks: Design and implement IT services for a leading investment bank, ensuring operational readiness.
- Company: Join a top-tier investment bank with a focus on innovation and compliance.
- Benefits: Competitive pay, professional growth, and the chance to work in a dynamic environment.
- Why this job: Be part of transformative projects that shape the future of financial services.
- Qualifications: Experience in IT service design, strong communication skills, and knowledge of regulatory frameworks.
- Other info: Opportunity to work with diverse teams and enhance your career in a regulated industry.
The predicted salary is between 36000 - 60000 £ per year.
You’ll be joining a leading Investment Bank, supporting the delivery of new and changed IT services across EMEA. Ensuring each service is designed, transitioned, and embedded into the live environment in a structured, compliant, and supportable way. You will play a key role in operationalising large-scale transformation programmes and meeting regulatory expectations, particularly those aligned with the ECB and DORA frameworks. Working across project, architecture, and operations teams, you’ll ensure services are production-ready and meet governance and quality standards from day one. This is a hands-on role for someone experienced in IT service design and transition, who can work confidently in regulated financial environments and deliver consistent operational readiness across multiple initiatives.
Job Responsibilities
- Develop and execute Service Design Packages (SDPs) for new or changed services.
- Ensure SLAs, OLAs, support models, runbooks, and monitoring are defined and validated pre-go-live.
- Work with technical teams to ensure services are resilient, scalable, and supportable.
- Maintain traceability of design decisions to regulatory and audit requirements.
- Support delivery of operational resilience and service continuity capabilities.
- Contribute to the documentation and rollout of Service Design & Introduction processes.
- Standardise templates, workflows, and governance for service onboarding.
- Engage stakeholders across Technology, Risk, Compliance, and Business to ensure readiness.
- Coordinate the creation of support documentation and escalation procedures.
- Identify and implement improvements across service transition and tooling frameworks.
Skills you’ll need
- Proven experience in IT Service Design and Transition within financial services.
- Strong knowledge of ITIL v4 principles and service management tools (e.g., ServiceNow).
- Excellent documentation and process design skills.
- Effective communication and stakeholder management abilities.
- Experience aligning service design to transformation and regulatory initiatives (ECB, DORA).
Nice to have
- ITIL v4 and/or project management certifications.
- Proficiency in Visio and SharePoint for process mapping and documentation.
- Background in enterprise architecture or solution design.
- Experience working with Japanese or Asian financial institutions.
- Knowledge of the Digital Operational Resilience Act (DORA).
Service Delivery Specialist employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in service delivery roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT service design and transition. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve worked on service design packages or transformation projects, gather examples of your work. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace Service Delivery Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Specialist role. Highlight your experience in IT service design and transition, especially within financial services. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your knowledge of ITIL v4 principles and service management tools.
Showcase Your Communication Skills: Effective communication is key in this role. In your application, make sure to highlight your stakeholder management abilities and any relevant experiences where you’ve successfully engaged with different teams.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Harrington Starr
✨Know Your ITIL v4 Inside Out
Make sure you brush up on ITIL v4 principles, as they are crucial for the role. Be ready to discuss how you've applied these principles in your previous roles, especially in service design and transition.
✨Showcase Your Documentation Skills
Prepare examples of your documentation and process design work. Bring along samples or be ready to describe how you’ve created Service Design Packages (SDPs) and other essential documents in past projects.
✨Engage with Stakeholders
Think about times when you’ve successfully engaged with various stakeholders. Be prepared to share specific examples of how you’ve coordinated with teams across Technology, Risk, and Compliance to ensure service readiness.
✨Understand Regulatory Frameworks
Familiarise yourself with the ECB and DORA frameworks. Be ready to discuss how you’ve aligned service design to meet regulatory expectations and how you can contribute to operational resilience in a financial environment.
