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- Tasks: Design and implement IT services for a leading investment bank across EMEA.
- Company: Join a top-tier investment bank with a focus on innovation and compliance.
- Benefits: Competitive pay, potential for contract extension, and professional growth opportunities.
- Why this job: Be part of transformative projects that shape the future of financial services.
- Qualifications: Experience in IT service design, strong communication skills, and knowledge of regulatory frameworks.
- Other info: Dynamic role with opportunities to engage with diverse teams and improve service delivery.
The predicted salary is between 36000 - 60000 £ per year.
You will be joining a leading Investment Bank, supporting the delivery of new and changed IT services across EMEA. Ensuring each service is designed, transitioned, and embedded into the live environment in a structured, compliant, and supportable way. You will play a key role in operationalising large-scale transformation programmes and meeting regulatory expectations, particularly those aligned with the ECB and DORA frameworks. Working across project, architecture, and operations teams, you will ensure services are production-ready and meet governance and quality standards from day one. This is a hands-on role for someone experienced in IT service design and transition, who can work confidently in regulated financial environments and deliver consistent operational readiness across multiple initiatives.
Job Responsibilities
- Develop and execute Service Design Packages (SDPs) for new or changed services.
- Ensure SLAs, OLAs, support models, runbooks, and monitoring are defined and validated pre-go-live.
- Work with technical teams to ensure services are resilient, scalable, and supportable.
- Maintain traceability of design decisions to regulatory and audit requirements.
- Support delivery of operational resilience and service continuity capabilities.
- Contribute to the documentation and rollout of Service Design & Introduction processes.
- Standardise templates, workflows, and governance for service onboarding.
- Engage stakeholders across Technology, Risk, Compliance, and Business to ensure readiness.
- Coordinate the creation of support documentation and escalation procedures.
- Identify and implement improvements across service transition and tooling frameworks.
Skills you'll need
- Proven experience in IT Service Design and Transition within financial services.
- Strong knowledge of ITIL v4 principles and service management tools (e.g., ServiceNow).
- Excellent documentation and process design skills.
- Effective communication and stakeholder management abilities.
- Experience aligning service design to transformation and regulatory initiatives (ECB, DORA).
Nice to have
- ITIL v4 and/or project management certifications.
- Proficiency in Visio and SharePoint for process mapping and documentation.
- Background in enterprise architecture or solution design.
- Experience working with Japanese or Asian financial institutions.
- Knowledge of the Digital Operational Resilience Act (DORA).
Apply now or email Barry.Ansell@HarringtonStarr.com for a faster review.
Service Delivery Specialist in London employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Specialist in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT service design. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your past projects in IT service design. This gives you a tangible way to demonstrate your expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Service Delivery Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Specialist role. Highlight your experience in IT service design and transition, especially in regulated environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that relate to the responsibilities listed in the job description. We love a good story!
Showcase Your Skills: Don’t forget to showcase your skills in ITIL v4 principles and service management tools like ServiceNow. We’re looking for candidates who can hit the ground running, so make sure we see your relevant expertise front and centre.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at Harrington Starr
✨Know Your ITIL v4 Inside Out
Make sure you brush up on ITIL v4 principles before the interview. Be ready to discuss how you've applied these principles in your previous roles, especially in service design and transition. This will show that you understand the framework and can effectively contribute to their operations.
✨Showcase Your Documentation Skills
Since excellent documentation is key for this role, prepare examples of your past work. Bring along samples of Service Design Packages or process maps you've created. This not only demonstrates your skills but also gives you a chance to talk about your approach to maintaining traceability and compliance.
✨Engage with Stakeholders
Be ready to discuss how you've successfully engaged with various stakeholders in your previous roles. Think of specific instances where you coordinated with technical teams or business units to ensure service readiness. This will highlight your communication skills and ability to manage relationships effectively.
✨Understand Regulatory Expectations
Familiarise yourself with the ECB and DORA frameworks. Be prepared to discuss how you've aligned service design with regulatory initiatives in the past. Showing that you have a solid grasp of these regulations will demonstrate your readiness to operate in a regulated financial environment.
