IT Support Lead & Infrastructure Engineer | Central London | Hybrid - £60,000 - £70,000
We’re looking for a hands-on IT leader to join a high-performing global financial services organisation and help shape the next stage of its technology journey.
This isn’t a traditional IT support role. You’ll lead the London support function, provide senior technical escalation, and get stuck into infrastructure across Azure, AVD, Entra ID, Intune, Autopilot, Microsoft 365 and networking .
What you’ll be doing
- Lead and develop a high-quality London IT support function
- Provide 2nd-line escalation and own complex technical issues through to resolution
- Support senior executives and deliver genuinely white-glove service
- Work hands-on across Azure, AVD, Intune/ConfigMgr, Entra ID and networking
- Oversee a 24/7 global support partner
- Drive service improvement, automation, ITIL practices and operational excellence
- Partner with Infrastructure, Security and Applications teams on global projects
What we’re looking for
You’ll likely have ~7 years’ IT support/end-user services experience , including leadership or senior escalation experience.
You’ll combine strong technical capability with exceptional customer service, leadership and problem-solving skills .
Experience with PowerShell, Terraform, ITIL and regulated/financial environments is a bonus.
The opportunity
Join a growing global organisation where you’ll have real ownership, influence and the opportunity to shape how IT support is delivered across the business.
Central London | Hybrid
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Lead Information Technology Specialist in London employer: Harrington Starr
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