At a Glance
- Tasks: Deliver technical demos and workshops to enterprise clients, showcasing our innovative platform.
- Company: Fast-growing global SaaS business with a focus on customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Build strong relationships and act as a trusted advisor in a collaborative environment.
- Why this job: Join a dynamic team and make an impact in the financial sector with cutting-edge technology.
- Qualifications: Experience in Customer Solutions Engineering and knowledge of monitoring tools required.
The predicted salary is between 60000 - 80000 £ per year.
A fast-growing global enterprise SaaS business is seeking a Customer Solutions Engineer to join its Customer Solutions & Success team. This is an opportunity to work with some of the world’s leading financial institutions. This role sits between Sales, Product, Engineering and Customer Success, acting as the technical expert throughout the sales lifecycle. You will work closely with enterprise clients, delivering product demonstrations, technical workshops and Proof of Concepts to showcase the value of the platform.
Key Responsibilities
- Deliver technical product demonstrations and presentations to enterprise clients and senior stakeholders
- Work closely with Sales teams to support the full sales lifecycle from discovery through to solution design
- Understand client requirements and translate them into practical technical solutions
- Lead and execute Proof of Concepts (POCs) and technical workshops
- Support RFP/RFI responses and provide technical consultation during bid processes
- Position solutions effectively against competitor offerings
- Build strong relationships with customers and act as a trusted technical advisor
- Support key accounts through Technical Account Management activities
- Represent the business at client meetings, conferences and industry events
Key Requirements
- Experience in Customer Solutions Engineering, Pre-Sales or Sales Engineering environments
- Exposure to Application Performance Monitoring (APM), observability or AIOps technologies
- Experience with monitoring tools such as Geneos, AppDynamics, Dynatrace, Nagios or similar platforms
- Understanding of cloud environments, microservices, infrastructure monitoring or digital experience monitoring
- Linux and/or Windows administration knowledge
- Scripting or programming experience such as Python, Shell scripting or Java
- Basic networking and database knowledge
- Strong communication and stakeholder engagement skills
- Financial services or capital markets experience is advantageous
Please apply if you think suitable.
Customer Solutions Engineer in London employer: Harrington Starr
Join a dynamic and innovative global enterprise SaaS company that prioritises employee growth and collaboration. With a hybrid work model based in London, you will have the opportunity to engage with leading financial institutions while benefiting from a supportive work culture that encourages technical expertise and professional development. Enjoy unique advantages such as exposure to cutting-edge technologies and the chance to make a significant impact within a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Engineer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Showcase your skills in action! If you've got experience with tools like AppDynamics or Dynatrace, consider creating a mini-project or demo that highlights your expertise. This can be a great conversation starter during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on your scripting and programming skills. Practice common scenarios you might face as a Customer Solutions Engineer, so you can confidently demonstrate your problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start.
We think you need these skills to ace Customer Solutions Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Solutions Engineer role. Highlight your experience in pre-sales or customer solutions engineering, and don’t forget to mention any relevant tools or technologies you’ve worked with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the responsibilities listed in the job description, like delivering technical demos or leading POCs.
Showcase Your Technical Skills:Since this role involves a lot of technical expertise, make sure to highlight your knowledge of APM tools, cloud environments, and any scripting languages you know. We want to see how you can bring value to our team!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Harrington Starr
✨Know Your Tech Inside Out
As a Customer Solutions Engineer, you'll need to showcase your technical expertise. Brush up on the specific tools mentioned in the job description, like APM technologies and monitoring tools. Be ready to discuss how you've used these in past roles and how they can benefit potential clients.
✨Master the Art of Communication
Strong communication skills are key for this role. Practice explaining complex technical concepts in simple terms. You might be presenting to senior stakeholders who aren't as tech-savvy, so being able to translate jargon into relatable language will set you apart.
✨Prepare for Real-World Scenarios
Expect to tackle practical scenarios during your interview. Think about how you would approach delivering a product demo or leading a technical workshop. Prepare examples from your experience that demonstrate your problem-solving skills and ability to engage with clients effectively.
✨Showcase Your Relationship-Building Skills
This role involves building strong relationships with customers. Be ready to share examples of how you've successfully managed client relationships in the past. Highlight your ability to act as a trusted advisor and how you've supported clients through technical challenges.
