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- Tasks: Be the go-to person for IT issues and help colleagues solve tech problems.
- Company: Join a leading brokerage in the heart of London, known for its tech innovation.
- Benefits: Competitive salary, great work environment, and opportunities for growth.
- Why this job: Gain hands-on experience with cutting-edge technologies in a dynamic financial firm.
- Qualifications: Familiarity with Windows OS, SCCM, VDI, O365, and ServiceNOW is essential.
- Other info: Perfect for those looking to kickstart their IT career in a supportive team.
The predicted salary is between 40000 - 44000 £ per year.
A leading brokerage based in the City of London is looking to hire a talented Service Desk Analyst to join their already established support function. In this role you will act as the first point of contact for employees who are experiencing IT related issues.
Daily responsibilities will include:
- resolving queries
- troubleshooting
- escalating to specialists when needed
- managing the technical relationships with the internal users
You will get exposure to a broad range of technologies and be expected to work to an ITIL framework. It is necessary that SLAs are met and customer service levels are maintained.
To be considered for the role you will require the following skill-set:
- Windows OS
- SCCM
- VDI
- ServiceNOW
- O365
- Active Directory
This is a fantastic opportunity to work for a market-leading financial firm who are at the forefront of technology. If you want to work for a company who truly invest in their employees then please apply now.
For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 07906 861860 / harriet@harringtonstarr.com
Information Technology Support Engineer employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially focusing on Windows, SCCM, and ServiceNOW. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've resolved IT issues in the past. This will demonstrate your ability to handle the day-to-day challenges of a Service Desk Analyst.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows OS, SCCM, VDI, and other relevant technologies. We want to see how your skills match the job description, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Customer Service Skills: As a Service Desk Analyst, customer service is key. In your application, share examples of how you've successfully resolved IT issues and maintained high service levels. We want to know how you handle tricky situations!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Harrington Starr
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, SCCM, VDI, Active Directory, O365, and ServiceNOW. Be ready to discuss how you've used these technologies in past roles or projects. The more specific examples you can provide, the better!
✨Understand ITIL Framework
Since this role requires working within an ITIL framework, it’s crucial to familiarise yourself with its principles. Be prepared to explain how you’ve applied ITIL practices in your previous positions, especially in relation to meeting SLAs and maintaining customer service levels.
✨Showcase Your Problem-Solving Skills
As a Service Desk Analyst, you'll be the first point of contact for IT issues. Prepare to share examples of how you've effectively resolved technical queries or escalated issues in the past. Highlight your troubleshooting process and how you ensure user satisfaction.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company culture, team dynamics, and the technologies they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.