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- Tasks: Lead a team in IT Service Strategy, Design, and Transformation.
- Company: Join a market-leading financial firm in the heart of London.
- Benefits: Enjoy a competitive salary and work in a forward-thinking environment.
- Why this job: Take ownership of service excellence in a tech-driven organisation.
- Qualifications: Experience in ITIL, Service Design, and People Management required.
- Other info: Contact Harriet for immediate inquiries about this exciting opportunity.
The predicted salary is between 100000 - 125000 £ per year.
A market leading financial firm based in the City of London is currently looking to hire a Head of Service Design and Transformation to manage and lead an existing team. In this role you will be accountable for all my client’s IT Service Strategy functions.
Day-to-day responsibilities will include:
- acting as the most senior technology interface for all IT Service Engineering stakeholders
- Service Strategy and Design
- Service Transition
- Asset Management
- Compliance
To be considered for the Head of Service Design and Transformation role you will require the following skill-set:
- ITIL
- Service Excellence
- Service Design
- Service Transformation
- People Management
This is a fantastic opportunity to work for a forward thinking organisation who are at the forefront of technology. If you are looking for a rewarding new role where you can take ownership of the Service Design and Service Excellence function then this might be the perfect opportunity for you.
Head of Service Design and Transformation employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Design and Transformation
✨Tip Number 1
Network with professionals in the financial services sector, especially those who have experience in ITIL and service design. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends in service transformation.
✨Tip Number 2
Research the company’s current service design initiatives and challenges. Understanding their specific needs will allow you to tailor your discussions during interviews, showcasing how your skills can directly address their goals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Highlight specific examples where you've successfully led service design projects or transformations, as this role requires strong people management skills.
✨Tip Number 4
Stay updated on the latest developments in ITIL and service design methodologies. Being knowledgeable about current best practices will not only boost your confidence but also demonstrate your commitment to excellence in service management.
We think you need these skills to ace Head of Service Design and Transformation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ITIL, Service Design, and Service Transformation. Use specific examples that demonstrate your leadership skills and ability to manage teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and transformation. Mention how your background aligns with the responsibilities outlined in the job description and express your enthusiasm for working with a forward-thinking organisation.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to service strategy functions. This could be improvements in service delivery, successful project completions, or team management successes.
Proofread Your Application: Before submitting, carefully proofread your application materials. Look for any spelling or grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Harrington Starr
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles during the interview. Be prepared to discuss how you've applied ITIL frameworks in previous roles, particularly in service design and transformation.
✨Demonstrate Leadership Skills
As a Head of Service Design and Transformation, you'll need strong people management skills. Share examples of how you've successfully led teams, managed conflicts, and fostered a collaborative environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities in service strategy and design. Think of specific challenges you've faced and how you overcame them, focusing on your strategic thinking and decision-making processes.
✨Research the Company Culture
Understanding the company's culture is crucial. Familiarise yourself with their values and recent projects. This will help you tailor your responses and demonstrate how you align with their forward-thinking approach.
