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For Companies At a Glance
- Tasks: Manage client relationships and ensure they get maximum value from our FX trading solutions.
- Company: Join a fast-growing FX tech business with a strong institutional client base.
- Benefits: Enjoy a competitive salary, bonuses, and flexible hybrid working options.
- Why this job: Be the vital link between product and clients, driving success and building lasting relationships.
- Qualifications: 3-5 years in customer success or account management within institutional FX is essential.
- Other info: This role offers a chance to work with top-tier clients and grow within a scaling team.
The predicted salary is between 68000 - 76000 £ per year.
Job Description
Client Success Manager
FX Trading Solutions
London / Hybrid
£80,000 – £90,000 + bonus + benefits
This is a newly created CSM role at a fast-growing FX tech business with an institutional client base across both the buy- and sell-side.
This role is the key link between the product and the people using it. The firm’s platforms are already well established in the eFX space – this role is to make sure clients are onboarded, supported, and consistently getting value. That includes managing the day-to-day account management whilst looking for upsell opportunities, and keeping the right stakeholders engaged.
Ideal background:
- 3–5 years in a CSM, account management, or relationship role within institutional FX
- Hands-on experience with electronic trading workflows – exposure to FIX and similar protocols is a plus
- Comfortable working with asset managers, hedge funds, banks and brokers
- Clear, confident communicator who can build trust at every level, including C-suite
- Highly organised and detail-focused – you’ll be managing multiple client needs at once
- Proactive mindset – you spot opportunities, solve problems early, and know how to drive value for clients
The team is scaling, the products are strong, and the company is investing in client success as a growth function. If you’re looking to build relationships that last (and actually move revenue), this could be a great fit.
Please contact Ian Bailey at Harrington Starr for full details
Customer Success Manager employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in FX trading and electronic trading workflows. Understanding the nuances of FIX protocols and how they impact client interactions will give you an edge during discussions with potential employers.
✨Tip Number 2
Network with professionals in the FX trading space, especially those in customer success or account management roles. Attend industry events or webinars to connect with key players and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to showcase your ability to manage multiple client needs effectively. Think of specific examples from your past experience where you successfully balanced competing priorities and drove value for clients, as this will resonate well with hiring managers.
✨Tip Number 4
Demonstrate your proactive mindset by identifying potential upsell opportunities within your current or previous roles. Be ready to discuss how you’ve spotted these opportunities and the strategies you employed to capitalise on them.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management, account management, or relationship roles within institutional FX. Use specific examples that demonstrate your hands-on experience with electronic trading workflows and your ability to manage multiple client needs.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your proactive mindset and how you have successfully driven value for clients in previous positions. Mention your communication skills and ability to build trust with stakeholders at all levels.
Showcase Relevant Skills: Emphasise your organisational skills and attention to detail in your application. Provide examples of how you've managed day-to-day account management while identifying upsell opportunities. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as these can create a negative impression. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Harrington Starr
✨Showcase Your Experience
Make sure to highlight your 3-5 years of experience in customer success or account management, especially within the FX trading space. Be prepared to discuss specific examples of how you've successfully onboarded clients and managed relationships.
✨Demonstrate Technical Knowledge
Since the role involves electronic trading workflows, brush up on your knowledge of FIX and similar protocols. Being able to speak confidently about these technical aspects will show that you understand the product and can effectively support clients.
✨Communicate Clearly and Confidently
As a Customer Success Manager, you'll need to build trust with various stakeholders, including C-suite executives. Practice articulating your thoughts clearly and confidently, ensuring you can convey complex information in an understandable way.
✨Be Proactive and Solution-Oriented
Prepare to discuss how you've identified upsell opportunities and solved problems for clients in the past. Show that you have a proactive mindset by sharing examples of how you've driven value for clients and improved their experiences.
