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For Companies At a Glance
- Tasks: Support enterprise banking clients in implementing and maximising AI platform value.
- Company: Fast-growing AI firm with strong backing and ambitious goals.
- Benefits: Competitive salary, equity potential, and significant career influence.
- Other info: Dynamic startup culture with opportunities for real impact and growth.
- Why this job: Join a pioneering team and shape the future of banking technology.
- Qualifications: 4-8 years in banking tech, strong communication, and technical curiosity.
The predicted salary is between 80000 - 100000 £ per year.
A highly-backed AI firm entering a major growth phase is hiring one of its first commercial-facing technical hires in London. The position sits somewhere between Solutions Engineering, Customer Success, Forward Deployed Engineering, Technical Consulting, and AI Implementation.
The business is building advanced AI technology designed to crawl, interpret, and operationalise complex internal knowledge environments - including codebases, documentation, workflows, and enterprise systems. Their first major institutional client is already secured. Now they need someone capable of helping enterprise banking customers successfully implement, adopt, and maximise the value of the platform.
The Environment
This is an early-stage company with serious backing, significant ambition, and genuine momentum. The founding team combines deep enterprise technology expertise with strong banking relationships and senior credibility across financial services. The London operation is being built now, with expansion planned across both the UK and US. You’ll join early enough to have real influence over:
- Client engagement strategy
- Product feedback loops
- Implementation processes
- Commercial growth
- Long-term customer outcomes
The culture is fast-moving, intelligent, energetic, and highly entrepreneurial.
The Role
You’ll work directly with enterprise banking clients, acting as the bridge between technical delivery and commercial success. Responsibilities will include:
- Supporting enterprise onboarding and implementation projects
- Working closely with users to drive adoption and business value
- Acting as a technical and consultative point of contact for clients
- Helping shape solutions around customer workflows and requirements
- Translating technical concepts into commercially meaningful outcomes
- Feeding customer insights back into product and engineering teams
- Supporting strategic pre-sales conversations and proof-of-concepts
- Building trusted relationships with senior stakeholders across banking organisations
This is a highly visible role with significant exposure to both clients and leadership.
What They’re Looking For
The ideal profile is someone who combines:
- Strong communication skills
- Technical curiosity and aptitude – they would love a vibe coder!
- Banking domain understanding
- Energy, presence, and credibility with enterprise clients
Likely backgrounds could include:
- Solutions Engineering
- Technical Customer Success
- Sales Engineering
- Forward Deployed Engineering
- Product Specialist roles
- Technical Consulting within fintech or banking technology
Requirements:
- Roughly 4–8 years’ experience working within or alongside banking environments
- Ability to operate confidently with both technical and non-technical stakeholders
- Comfortable in fast-paced startup or scale-up environments
- Strong client-facing capability and commercial awareness
Why This Opportunity Stands Out
- Early-stage AI business with major institutional backing
- Opportunity to join before significant scale-up
- Direct exposure to senior banking stakeholders
- Blend of commercial, technical, and strategic work
- Genuine ability to influence product and company direction
- Strong long-term upside potential
This is the type of opportunity that rarely comes to market openly at this stage of a company’s growth.
Please contact Ian Bailey at Harrington Starr for full details.
Customer Success - Forward Deployed Engineer (FDE) in City of London employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success - Forward Deployed Engineer (FDE) in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the banking and AI sectors on LinkedIn. Join relevant groups, attend meetups, and don’t be shy about asking for informational interviews. The more connections you make, the better your chances of landing that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past projects, especially those related to customer success or technical consulting. This will help potential employers see your value and how you can contribute to their team.
✨Tip Number 3
Prepare for interviews by understanding the company’s product inside out. Familiarise yourself with their AI technology and think about how you can help enterprise clients maximise its value. Tailor your responses to show you’re the perfect fit for their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Customer Success - Forward Deployed Engineer (FDE) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success - Forward Deployed Engineer. Highlight your experience in banking and any technical skills that align with our AI platform. We want to see how you can bridge the gap between tech and commercial success!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of enterprise technology and your passion for customer success.
Showcase Your Communication Skills: Since this role involves working closely with clients, make sure your application reflects your strong communication skills. Whether it's through your CV or cover letter, we want to see how you can translate complex ideas into simple, actionable insights for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Harrington Starr
✨Know Your Tech and Banking Basics
Make sure you brush up on your technical knowledge and understanding of the banking sector. Familiarise yourself with AI technologies and how they can be applied in banking. This will help you speak confidently about how you can bridge the gap between technical delivery and commercial success.
✨Showcase Your Communication Skills
Since this role involves working closely with clients, it's crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated complex technical concepts to non-technical stakeholders in the past. This will show that you can translate technical jargon into meaningful outcomes for clients.
✨Prepare for Client Engagement Scenarios
Think about potential client scenarios you might face in this role. Be ready to discuss how you would approach onboarding and implementation projects, as well as how you would drive adoption and business value. This will highlight your proactive mindset and ability to think strategically.
✨Emphasise Your Adaptability
This is a fast-paced startup environment, so it's important to convey your adaptability. Share experiences where you've thrived in dynamic settings or adapted to changing requirements. This will reassure them that you can handle the challenges of an early-stage company and contribute to its growth.