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For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot lab equipment for clients.
- Company: Join a leading company enhancing life science labs with innovative products and services.
- Benefits: Enjoy a flexible work environment with travel opportunities across the UK, Europe, and the USA.
- Why this job: Be part of a dynamic team making a real impact in the life sciences sector.
- Qualifications: Experience in equipment repairs and strong problem-solving skills are essential.
- Other info: Work from our South UK office when not travelling to client sites.
The predicted salary is between 36000 - 60000 £ per year.
Key Job Function
The successful candidate will join a team focused on providing technical support to new and existing clients for a wide range of products, including laboratory instruments, software, and lab consumables. This role involves regular travel, and when not on customer sites, the candidate will work from the company's office located in South of the UK. Travel will typically be within the UK, Europe, the USA, and other regions as necessary.
Working Hours
The role is based on a 37.5-hour working week, Monday through Friday, from 8:30 AM to 4:30 PM. However, due to the nature of the position, additional hours may be required to accommodate travel and customer needs.
Company Overview
The company specializes in streamlining sample storage, identification, and handling for life science laboratories. They provide high-quality products and outstanding service to laboratories by offering tools that help clients achieve practical, financial, and time-saving benefits. The clientele includes biobanks, research departments at hospitals and universities, as well as biotech and pharmaceutical companies.
Person Specification
The ideal candidate will have a professional approach and be able to represent the company in a positive and professional manner at all times.
Key Skills
- Strong problem-solving and logical thinking skills
- Ability to troubleshoot and repair laboratory equipment
- High attention to detail
- Good organizational, planning, and time management skills
- Team player with the ability to work well with others
- Enthusiastic and open to learning
- Self-motivated and capable of working independently
Main Responsibilities
- Provide world-class technical support to clients in a timely manner
- Conduct customer site visits for equipment fault diagnosis and repair
- Manage spare parts inventory and place orders as necessary
- Collaborate with the manufacturing teams when additional support or technical information is needed
- Contribute to the testing and development of new products
- Respond to support email and telephone enquiries when needed
- Perform quality and functional checks on products before they are sold
- Set up laptops and install software for use with company products
Required Education and Experience
- Experience with equipment repairs both in-house and on-site
- Excellent troubleshooting and problem-solving abilities
- Experience providing direct technical support to customers
- Strong communication and listening skills
- Proven ability to work effectively as part of a team
- Clean driving license
- Competent with computers, operating systems, and major software products
- Ability to maintain discretion and confidentiality
Technical Support Specialist - UK, EMEA, USA employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - UK, EMEA, USA
✨Tip Number 1
Familiarise yourself with the specific laboratory instruments and software mentioned in the job description. Understanding the products you'll be supporting will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Highlight any previous experience you have with troubleshooting and repairing laboratory equipment. Be prepared to discuss specific examples of how you've successfully resolved technical issues, as this will showcase your problem-solving skills.
✨Tip Number 3
Since the role involves regular travel, make sure to express your flexibility and willingness to travel when speaking with us. Sharing past experiences where you've managed travel effectively can also set you apart from other candidates.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing instances where you've collaborated with others to achieve a common goal. This is crucial for a role that requires working closely with manufacturing teams and providing support to clients.
We think you need these skills to ace Technical Support Specialist - UK, EMEA, USA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, equipment repairs, and customer service. Use specific examples that demonstrate your problem-solving skills and ability to work independently.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of their products and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your strong communication skills, attention to detail, and ability to troubleshoot effectively. Provide examples of past experiences where you successfully resolved technical issues or supported clients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Harrington Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting and repairing laboratory equipment. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities.
✨Demonstrate Strong Communication
Since the role involves direct interaction with clients, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, showcasing your ability to listen and respond effectively to customer needs.
✨Emphasise Team Collaboration
The company values teamwork, so be sure to share experiences where you've worked well with others. Discuss how you contribute to a positive team environment and how you can collaborate with manufacturing teams for additional support.
✨Prepare for Travel Discussions
As the role requires regular travel, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences that involved travel for work, and how you managed your time effectively during those periods.
