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For Companies At a Glance
- Tasks: Support sales targets, manage customer relationships, and prepare quotations.
- Company: Join a dynamic team focused on delivering exceptional customer service in Yorkshire.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values innovation and customer satisfaction.
- Qualifications: Detail-oriented with strong organisational skills; no prior experience required.
- Other info: Opportunity to work closely with senior leadership and gain valuable insights.
The predicted salary is between 28800 - 48000 £ per year.
This position plays a key role in supporting the overall success of the company by delivering efficient and professional internal and external customer service. The role requires a detail-oriented individual capable of handling a variety of tasks across multiple departments. Strong judgment, organizational skills, and the ability to remain calm and professional in diverse situations are essential.
Reporting Structure:
- Reports directly to the Operations Manager
- Indirect reporting to General Management and Senior Leadership
Key Responsibilities:
- Support the achievement of service sales targets and profit margins
- Prepare and follow up on quotations via email and phone
- Manage tendering processes for service contracts
- Identify, contact, and develop new customer relationships
- Review client terms and conditions to minimize business risk
- Coordinate with manufacturing teams for delivery schedules and cost details
- Work with technical staff to obtain necessary information and drawings
- Analyse customer specifications to determine requirements
- Assist in the preparation of sales presentations
- Prioritise quotation requests and ensure timely responses
- Maintain CRM system for timely follow-up on new and renewing service contracts
- Update and manage service-related items within the accounting system
- Provide sales forecasts and prepare sales performance reports
- Collaborate with the marketing team to develop promotional materials for events, campaigns, and customer engagement
- Share relevant sales and contact information with marketing for outreach initiatives
- Work alongside the service team to enhance service sales and promote new product offerings
- Maintain and manage the existing customer database
Pre-Sales / Customer service - Yorkshire employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales / Customer service - Yorkshire
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will not only help you in customer interactions but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Pre-Sales/Customer Service representative, you'll need to convey information clearly and professionally to clients.
✨Tip Number 3
Network with current employees or industry professionals. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on industry trends and customer service best practices. This knowledge will help you stand out as a candidate who is proactive and knowledgeable about the field.
We think you need these skills to ace Pre-Sales / Customer service - Yorkshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Pre-Sales/Customer Service representative.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet sales targets and manage customer relationships.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of how you've successfully handled customer service tasks or sales processes in the past. Show enthusiasm for the role and the company, and explain why you would be a great fit.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Harrington Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Pre-Sales/Customer Service representative. Familiarise yourself with the key tasks mentioned in the job description, such as managing quotations and developing customer relationships, so you can confidently discuss how your skills align with these requirements.
✨Demonstrate Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to share examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained professionalism under pressure.
✨Showcase Your Communication Skills
Effective communication is crucial in this position. During the interview, practice clear and concise responses. You might also want to prepare for role-play scenarios where you demonstrate how you would handle customer inquiries or complaints.
✨Research the Company and Its Products
Before the interview, take some time to research the company and its offerings. Understanding their products and services will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
