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For Companies At a Glance
- Tasks: Process customer orders accurately and efficiently while ensuring excellent communication.
- Company: Global leader in laboratory and medical equipment with a commitment to innovation.
- Benefits: Gain valuable experience in customer service and order processing in a supportive environment.
- Why this job: Join a dynamic team and play a vital role in advancing healthcare solutions.
- Qualifications: Strong organisational skills and previous experience in customer service or order processing.
- Other info: Office-based role with Monday to Friday hours, perfect for balancing studies.
The predicted salary is between 30000 - 42000 £ per year.
Job Title
Customer Service – Post-Sales Order Processor
About Us
We are a global manufacturer and supplier of laboratory, pharmaceutical, and medical equipment, delivering innovative and sustainable workflow solutions to support advances in healthcare and life sciences. Operating in over 150 countries, we are committed to excellence through forward-thinking technology, responsive support, and reliable service.
Role Purpose
The Post-Sales Order Processor plays a key role in ensuring the smooth and accurate handling of customer orders. This position requires a detail-oriented and highly organized individual who can manage multiple tasks efficiently while maintaining professionalism in all interactions with customers, suppliers, and internal teams.
Location
Office-based role, Monday to Friday, 08:00–16:30
Reporting Structure
- Reports directly to: Service Engineering Manager / General Manager
- Indirect reporting: Senior Management Team
Key Responsibilities
Order Processing
- Review incoming purchase orders against quotations; ensure accuracy and resolve discrepancies with the customer or sales team as needed.
- Record orders accurately in the purchase order registry.
- Check stock availability to determine delivery lead times.
- Coordinate with purchasing to order out-of-stock items from the factory or approved suppliers.
- Enter orders into the internal business system and generate order confirmations.
- Obtain necessary internal approvals before sending confirmations to customers.
- Communicate clearly and promptly with customers regarding order status, lead times, and any queries.
Additional Notes
- Order complexity varies depending on the number and type of items.
- Service-related orders may require additional steps, including tagging to specific service items and creating new item records when necessary.
Person Specification
Skills & Attributes
- Excellent organizational and planning skills, with the ability to manage multiple priorities and meet deadlines.
- Strong communication and interpersonal skills for effective collaboration with customers, colleagues, and suppliers.
- High level of accuracy and attention to detail.
- Reliable, proactive, and able to remain calm under pressure.
- Adaptable to changing business needs and priorities.
- Customer-focused attitude with a professional and positive approach.
- Strong sense of accountability and ownership of tasks.
Knowledge & Experience
- Previous experience in customer service, order processing, or administrative support.
- Proficient in Microsoft Office applications and experience using CRM or ERP systems.
- Understanding of customer service principles and best practices.
- Familiarity with order processing workflows and documentation.
Education
- Good general standard of education, including GCSE (or equivalent) in English and Maths (Grade C/4 or above).
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Post Sales - Order confirmation employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Sales - Order confirmation
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products and services, especially in the healthcare and life sciences sectors. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of customer interaction, being clear and professional is key. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Post Sales - Order confirmation
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant order processing roles to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've handled orders or resolved customer queries in the past to demonstrate your expertise.
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. We want to see that you can manage details effectively right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the quickest way for us to receive your application and get the ball rolling!
How to prepare for a job interview at Harrington Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Post-Sales Order Processor role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure.
✨Communicate Clearly and Confidently
Effective communication is crucial in this position. Practice articulating your thoughts clearly and confidently. You might want to rehearse common interview questions and answers, focusing on how you would communicate with customers and internal teams regarding order statuses and discrepancies.
✨Demonstrate a Customer-Focused Attitude
The company values a customer-focused approach, so be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your proactive nature and how you handle challenging situations while maintaining professionalism.
