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For Companies At a Glance
- Tasks: Support sales targets, manage customer relationships, and prepare quotations.
- Company: Dynamic company in Yorkshire focused on customer service excellence.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Why this job: Join a vibrant team and make a real impact in customer service and sales.
- Qualifications: Experience in customer service or sales, with strong organisational skills.
- Other info: Opportunity to work in a collaborative environment with diverse tasks.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Pre-Sales/Customer service representative
Overview
This position plays a key role in supporting the overall success of the company by delivering efficient and professional internal and external customer service. The role requires a detail-oriented individual capable of handling a variety of tasks across multiple departments. Strong judgment, organizational skills, and the ability to remain calm and professional in diverse situations are essential. This role is suitable for candidates with some experience in customer service, inside sales, or tele-sales. Candidates must be based in Yorkshire to be able to travel to the offices every day.
Reporting Structure
- Reports directly to the Operations Manager
- Indirect reporting to General Management and Senior Leadership
Key Responsibilities
- Support the achievement of service sales targets and profit margins
- Prepare and follow up on quotations via email and phone
- Manage tendering processes for service contracts
- Identify, contact, and develop new customer relationships
- Review client terms and conditions to minimize business risk
- Coordinate with manufacturing teams for delivery schedules and cost details
- Work with technical staff to obtain necessary information and drawings
- Analyse customer specifications to determine requirements
- Assist in the preparation of sales presentations
- Prioritize quotation requests and ensure timely responses
- Maintain CRM system for timely follow-up on new and renewing service contracts
- Update and manage service-related items within the accounting system
- Provide sales forecasts and prepare sales performance reports
- Collaborate with the marketing team to develop promotional materials for events, campaigns, and customer engagement
- Share relevant sales and contact information with marketing for outreach initiatives
- Work alongside the service team to enhance service sales and promote new product offerings
- Maintain and manage the existing customer database
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Inside Sales - Yorkshire employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales - Yorkshire
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out from the crowd.
✨Tip Number 2
Practice your pitch! Prepare a brief introduction about yourself that highlights your customer service experience and sales skills. Keep it engaging and relevant to the role, so they see you as a perfect fit for their team.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interviews or networking chats, drop a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decisions.
We think you need these skills to ace Inside Sales - Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Inside Sales role. Highlight any customer service or sales experience you have, and don’t forget to mention your organisational skills and ability to handle multiple tasks. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your skills align with what we’re looking for. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly and professionally. Whether it’s in your CV or cover letter, we want to see that you can communicate effectively with both customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Harrington Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to maintain professionalism. This role is all about delivering efficient service, so showcasing your experience here will definitely impress.
✨Familiarise Yourself with the Company
Do a bit of homework on the company and its services. Understand their products and how they interact with customers. This knowledge will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Prepare for Role-Specific Scenarios
Think about the key responsibilities listed in the job description and prepare examples from your past experiences that align with them. Whether it's managing tendering processes or preparing sales presentations, having specific stories ready will demonstrate your capability and fit for the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you manage multiple tasks and prioritise effectively. You might even want to share a time when you successfully juggled various responsibilities, as this will highlight your ability to thrive in a busy environment.
