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- Tasks: Deliver expert maintenance and repair services for advanced analytical technologies across the Southwest UK.
- Company: Leading provider of laboratory instrumentation with a motivated team.
- Benefits: Competitive salary, company car, performance bonuses, and comprehensive benefits package.
- Why this job: Join a dynamic role with full training and opportunities for career progression.
- Qualifications: HNC in Engineering, field service experience, and strong communication skills.
- Other info: Flexible travel required, including occasional overnight stays.
The predicted salary is between 30000 - 40000 £ per year.
A leading provider of laboratory instrumentation and services is seeking a Field Service Engineer to join a successful and highly motivated team. Based in the Southwest, you will support customers across the region and the wider South of the UK, delivering expert maintenance, calibration and repair services across a broad portfolio of advanced analytical technologies. This is a varied and dynamic role working across multiple industries and applications. Full technical training will be provided to support your success.
Key Responsibilities
- Plan and perform preventative maintenance and calibration activities in line with company service standards, ensuring accurate documentation.
- Diagnose faults and carry out instrument repairs at customer sites (or in-house where required), producing detailed service reports.
- Provide remote technical support via telephone and online channels to customers and internal teams.
- Work collaboratively with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
- Maintain van stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
- Ensure all tools and test equipment are maintained in a fully operational and calibrated condition.
- Identify and generate sales leads for instruments and service opportunities during customer visits.
- Accurately record service activities, communications and parts usage within the CRM system.
Requirements
- HNC (or higher) in an Engineering discipline (Electronics preferred).
- Proven field service experience working with complex analytical instrumentation.
- Experience working with systems involving compressed gases and potentially hazardous substances.
- Ability to interpret scientific or analytical data and resolve technical queries.
- Competence in the use of standard electronic test equipment.
- Strong organisational skills with clear written and verbal communication.
- IT literate, ideally with CRM experience and proficient in MS Office.
- Self-motivated, flexible and willing to travel, including occasional overnight stays.
- Full, clean UK driving licence.
What’s on Offer
- Competitive base salary plus company and performance-related bonus.
- Company car.
- Comprehensive benefits package.
- Opportunities for career progression within a growing organisation.
Field Service Engineer - Southwest and South UK employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Southwest and South UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their services and think about how your skills as a Field Service Engineer can add value. We want you to shine when it comes to discussing your experience!
✨Tip Number 3
Practice your technical explanations! Be ready to discuss how you've diagnosed faults and repaired instruments in the past. Use clear examples that showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Field Service Engineer - Southwest and South UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with analytical instrumentation and any technical skills that match the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your willingness to travel and your experience with customer support.
Showcase Your Technical Skills: Since this role involves diagnosing faults and performing repairs, make sure to highlight your technical expertise. Mention any specific tools or technologies you've worked with, especially those related to analytical instrumentation.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Harrington Recruitment
✨Know Your Tech
Make sure you brush up on the specific analytical technologies mentioned in the job description. Familiarise yourself with common issues and solutions related to these instruments, as well as any relevant maintenance practices. This will show your potential employer that you're not just technically savvy but also genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous field service experience in detail. Think of specific examples where you've diagnosed faults or performed repairs, especially with complex instrumentation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Communication is Key
Since you'll be providing remote technical support, practice explaining complex concepts in simple terms. Be ready to demonstrate your communication skills during the interview, as clear verbal and written communication is crucial for this role. Consider role-playing with a friend to refine your approach.
✨Be Ready to Travel
As the job involves travel and occasional overnight stays, be prepared to discuss your flexibility and willingness to travel. Share any past experiences where you've successfully managed travel commitments while maintaining high service standards. This will reassure the interviewer that you're ready for the dynamic nature of the role.