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- Tasks: Deliver expert maintenance and repair services across advanced analytical technologies.
- Company: Leading provider of laboratory instrumentation with a motivated team.
- Benefits: Competitive salary, company car, performance bonuses, and comprehensive benefits.
- Why this job: Join a dynamic role with full training and opportunities for career progression.
- Qualifications: HNC in Engineering, field service experience, and strong communication skills.
- Other info: Flexible travel required, including occasional overnight stays.
The predicted salary is between 35000 - 45000 £ per year.
A leading provider of laboratory instrumentation and services is seeking a Field Service Engineer to join a successful and highly motivated team. Based in the Midlands, you will support customers across the region and the South of the UK, delivering expert maintenance, calibration and repair services across a broad portfolio of advanced analytical technologies. This is a varied and dynamic role working across multiple industries and applications. Full technical training will be provided to support your development and success.
Key Responsibilities
- Plan and perform preventative maintenance and calibration activities in line with company service standards, ensuring accurate documentation.
- Diagnose faults and carry out instrument repairs at customer sites (or in-house where required), providing detailed service reports.
- Deliver remote technical support via telephone and online channels to customers and internal teams.
- Collaborate with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
- Maintain van stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
- Ensure all tools and test equipment are maintained in a fully operational and calibrated condition.
- Identify and generate sales leads for instruments and service opportunities during customer visits.
- Accurately record service activities, communications and parts usage within the CRM system.
Requirements
- HNC (or higher) in an Engineering discipline (Electronics preferred).
- Proven field service experience working with complex analytical instrumentation.
- Experience working with systems involving compressed gases and potentially hazardous substances.
- Ability to interpret scientific or analytical data and resolve technical queries.
- Competence in the use of electronic test equipment.
- Strong organisational skills with clear written and verbal communication.
- IT literate, ideally with experience using CRM systems and proficient in MS Office.
- Self‑motivated, flexible and willing to travel, including occasional overnight stays.
- Full, clean UK driving licence.
What’s on Offer
- Competitive base salary plus company and performance‑related bonus.
- Company car.
- Comprehensive benefits package.
- Opportunities for career progression within a growing organisation.
Field Service Engineer - Midlands and South UK employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Midlands and South UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who work with analytical instrumentation. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and problem-solving skills. Be ready to discuss how you've tackled challenges in previous roles, especially with complex instruments. We want to see your expertise shine!
✨Tip Number 3
Showcase your adaptability! The role involves working across various industries, so highlight any diverse experiences you have. Share examples of how you've quickly learned new systems or technologies in past jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - Midlands and South UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your relevant experience with analytical instrumentation and any technical skills that match the job description. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your willingness to travel and your experience with customer service.
Show Off Your Technical Skills: Since this role involves diagnosing faults and performing repairs, be sure to showcase your technical skills in your application. Mention any specific tools or technologies you’ve worked with, especially those related to electronic test equipment and analytical data.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing candidates who take the initiative to connect with us directly!
How to prepare for a job interview at Harrington Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering and analytical instrumentation. Familiarise yourself with the specific technologies mentioned in the job description, as well as any relevant industry standards. This will help you answer technical questions confidently.
✨Showcase Your Experience
Prepare to discuss your previous field service experience in detail. Think of specific examples where you've diagnosed faults or performed repairs. Highlight any situations where you provided remote support or collaborated with a team, as these are key aspects of the role.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice explaining how you would approach diagnosing a fault or managing a challenging customer situation. This will show your potential employer that you can think on your feet and handle the dynamic nature of the job.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company’s service standards, training opportunities, or team dynamics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers.