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For Companies At a Glance
- Tasks: Install, maintain, and troubleshoot lab instruments while providing top-notch customer support.
- Company: Join a leading company in laboratory and diagnostic instrumentation.
- Benefits: Competitive salary, travel opportunities, and ongoing training.
- Why this job: Make a real difference in healthcare by ensuring vital equipment runs smoothly.
- Qualifications: HNC/HND or equivalent in engineering; field service experience preferred.
- Other info: Dynamic role with extensive travel across the Home counties.
The predicted salary is between 36000 - 60000 £ per year.
Role summary
We are seeking a motivated Field Service Engineer to join our service team. You will deliver installations, maintenance, fault diagnosis and customer training for laboratory and diagnostic instrumentation. The role is field-based and involves regular travel to customer sites within your assigned region (Home counties).
Key Responsibilities
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Install, commission and validate laboratory and diagnostic instruments at customer sites.
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Carry out planned preventative maintenance (PPM), calibration and safety checks.
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Rapidly diagnose and repair electrical, electronic and mechanical faults to minimise customer downtime.
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Provide clear on-site and remote technical support and guidance to customers and colleagues.
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Produce accurate service reports, maintain job records and update the service management system in a timely manner.
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Support product rollouts, upgrades and customer training sessions when required.
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Work to company policies and statutory/regulatory standards (health & safety, quality management).
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Liaise with engineering, sales and spare-parts teams to ensure effective resolution of customer issues.
Experience
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HNC/HND, BTEC, apprenticeship or degree-level qualification in Electrical, Electronic, Mechanical, Biomedical engineering, or equivalent practical experience.
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Proven experience as a field service or maintenance engineer — ideally with laboratory, diagnostic, medical or scientific instrumentation.
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Strong fault-finding and practical repair skills across electrical, electronic and mechanical systems.
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Good IT skills, including the ability to use diagnostic software, basic networking and remote-access tools.
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Excellent verbal and written communication skills and a customer-focused attitude.
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Able to work independently, manage a schedule of site visits and travel extensively across the UK.
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Full UK driving licence.
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Experience with automated microbiology, clinical diagnostics or laboratory automation systems.
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Knowledge of regulatory standards such as ISO 13485, GMP or equivalent.
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Experience with calibration procedures and validation documentation.
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Experience using a Field Service Management system (FSM) or CRM.
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Field Service Engineer - Home counties employer: Harrington Recruitment
Contact Detail:
Harrington Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Home counties
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or recruiters, bring along examples of your work or case studies that highlight your fault diagnosis and repair skills. This will help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to laboratory and diagnostic instrumentation. We recommend practising your responses to ensure you can clearly communicate your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Field Service Engineer - Home counties
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in field service engineering, especially with laboratory and diagnostic instruments. We want to see how your skills match up with what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your qualifications—give us examples of how you've used your fault-finding and repair skills in real situations. We love a good story that showcases your problem-solving abilities!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Harrington Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to laboratory and diagnostic instrumentation. Be ready to discuss your experience with fault diagnosis, maintenance, and installations. This will show that you’re not just familiar with the equipment but can also handle real-world challenges.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues, especially when providing support or training.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific situations, like diagnosing a fault under pressure or managing multiple site visits. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Demonstrate Your Customer Focus
Think of instances where you went above and beyond for a customer. Highlight your ability to maintain a positive attitude and provide excellent service, even when things get tough. This will resonate well with the interviewers looking for someone who can represent their company positively.
