At a Glance
- Tasks: Deliver top-notch customer support and manage orders efficiently.
- Company: Global leader in advanced equipment for scientific and healthcare industries.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Office-based role in South Yorkshire with opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or administration with strong organisational skills.
The predicted salary is between 25000 - 32000 € per year.
About the Company
We are a global organisation specialising in the design and manufacture of advanced equipment and solutions for scientific, healthcare, and technical industries. With decades of experience and an international presence, we are committed to delivering high‑quality, innovative solutions that support critical work across a wide range of sectors. Our reputation is built on reliability, continuous improvement, and a strong customer focus.
Role Purpose
The Customer Services Executive is responsible for delivering efficient end‑to‑end customer support across post‑sales order processing, purchasing coordination, and general administrative functions. This role ensures accurate order management, timely procurement of goods and services, and smooth day‑to‑day operations, supporting both customer satisfaction and internal efficiency.
Reporting Lines
Reports to: Channel Manager and Commercial Director
Location: Office‑based (South Yorkshire)
Contract Type: Permanent, Full‑Time
Working Hours: Monday to Friday, 08:00 – 16:30
Salary: Competitive
Key Responsibilities
- Order Processing and Customer Service
- Review customer purchase orders against quotations, identifying and resolving discrepancies with customers and internal teams.
- Accurately record and maintain orders within the ERP system and issue order confirmations.
- Check inventory availability to determine lead times and communicate these clearly to customers.
- Coordinate with logistics teams to source out‑of‑stock items from factories or local suppliers.
- Obtain internal approvals before releasing order confirmations.
- Act as a key point of contact for customer and partner enquiries, providing timely updates on order status.
- Liaise with warehouse and logistics teams to ensure efficient receipt and dispatch of goods.
- Manage customer queries and complaints professionally, ensuring positive outcomes.
- Purchasing and Procurement
- Source and procure goods and services in line with business requirements, ensuring quality and cost‑effectiveness.
- Build and maintain strong relationships with suppliers and vendors.
- Raise and manage purchase orders in accordance with internal procedures.
- Track and expedite orders to ensure timely delivery.
- Collaborate with internal teams to align procurement with operational needs.
- Administrative and Office Support
- Support day‑to‑day administrative operations to ensure smooth business functioning.
- Maintain accurate records of procurement, contracts, and documentation.
- Ensure compliance with internal processes and document control requirements.
- Assist with coordination of meetings, events, and travel arrangements where required.
- Act as a central point of contact for internal and external administrative matters.
- Support internal communication and coordination across departments.
- Undertake ad‑hoc administrative tasks as required.
Skills and Experience
- Previous experience in customer service, order processing, purchasing, or administration.
- Strong organisational skills with the ability to manage multiple priorities.
- High attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills.
- Customer‑focused with a professional and positive approach.
- Ability to work independently and collaboratively within a team.
- Experience with ERP/CRM systems and Microsoft Office applications.
- Reliable, adaptable, and able to perform under pressure.
- Strong sense of accountability and ownership.
Customer Services Representative - South Yorkshire employer: Harrington Recruitment
As a leading global organisation in South Yorkshire, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. Our commitment to innovation and excellence is matched by our dedication to providing competitive benefits and a supportive environment, making us an exceptional employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Representative - South Yorkshire
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Representative, you'll need to be clear and concise. Role-play with a friend or family member to get comfortable handling customer queries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Services Representative - South Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send. We appreciate candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Harrington Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and recent achievements. Understanding their commitment to quality and customer focus will help you align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or improved a process, as these stories will demonstrate your ability to handle customer queries effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing discrepancies in orders or dealing with difficult customers. Practising your responses to these scenarios can help you feel more confident during the interview.
✨Highlight Your Organisational Skills
Since the role involves managing multiple priorities, be prepared to discuss how you stay organised. Share tools or methods you use to keep track of tasks and ensure accuracy, especially when it comes to data entry and order management.
