Citadines City Centre Liverpool is looking for a confident and experienced Assistant Residence Manager to join our team and play a key role in the smooth running of our day-to-day operations. Working closely with the management team, you will help lead our teams, deliver an exceptional guest experience and contribute to the overall success of the property.
An Assistant Residence Manager will be responsible for:
- Living the Citadines brand, inspiring, motivating and leading the team
- Ensuring high standards and compliance across key focus areas, including service standards, financial performance and property maintenance
- Supporting and actively contributing to guest feedback management, using feedback to continuously improve the guest experience
- Building strong relationships with key stakeholders across the business, including Revenue, Sales, Finance, HR and Reservations, with the aim of achieving occupancy targets, desired rates, service standards and financial compliance
- Encouraging innovation and inspiring the team to find new ways to enhance the guest experience
- Leading from the front in day-to-day operations, getting involved in all areas of the business and working a variety of shifts throughout the week
To be successful in the role of Assistant Residence Manager, we require:
- A background in Hospitality is desired
- Experience in F&B management
- A minimum of 3 years' experience as a Head of Department (HOD) role is essential
- Strong communication, people management and leadership skills
- Knowledge and experience of Property Management Systems
Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience in a similar role is essential; however, we are looking for candidates who have the right attitude and willingness to learn, strong problem-solving skills and the confidence to put these into practice.
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- 30 days annual leave a year (including bank holidays)
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day
- Employee Assistance Programme
- Health Plan Scheme
- Once you pass your probation, a special staff rate when staying in our European properties
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging
About Us
Citadines is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Compensation: Competitive salary
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